Comfort Inn City Centre Birmingham  

Very clean and comfortable, all staff friendly and extremely helpful.

Radio in restaurant - too loud

Not worth the money, should have stayed at premier inn!!!!!!!!!!

Small ensuite like a caravan, stained carpets, beds you can feel the springs through not good value at all

Nothing really! The quilt felt nice and soft....

Misleading information on where to park - told to look for 'Albany' car park when all the signs said 'Holloway'. Only when we finally found the car park did it say 'Holloway Albany' on it!! Not enough info given about payment - was told it was £4.40 but when we got there it said £19.90...had to phone again to clarify. Reception was dingy. Was not offered a choice of smoking or non smoking room - given a smoking room which smelt really bad, the ceiling was stained, window broken, toilet/shower cubicle looked dirty etc etc. Moved to a non-smoking room which was much better and had a proper bathroom. Cups in room dirty and had a long dark hair in one. No tea supplied and only one sachet of milk. Breakfast only served 7-9am which was far too early for us - most hotels we've stayed at run breakfast till 10am.

It was near the station, and also very near the B.Hyppodrome where I went to that evening. People at reception were very nice. The room and the bathroom were perfect.

Location

Need to complain and cant here

Location suited to me and cheap.

No hot water,small tv who didn't work at all.

The only thing going for this Hotel is the central location. Pleasant staff

This is a tired hotel with 2** facilities that has lacked investment. A lift not working with poorly invested decor. I will not be back.

I liked the fact that it was so convenient to the city centre, the shopping centres and the train station

I wasnt too happy with it having an "adult establishment" at the corner beside the hotel...especially as I had my daughter with ne. Another thing I would have liked the hotel to have is printing facilities at the hotel i needed to print out my boarding cards..but i had to go to the airport to do this but would have prefered to have been able to print them at the hotel.

The location is convenient since it's just next to New Street station. Theres a lot of shopping centres around like the Palisades and the Bull Ring so it's convenient for shopping or like in my case, take a train very early in the morning (5.30 am) the following day.

Comfort Inn... Not likely! There was nothing about comfort in this hotel unfortunately!! First, the lift wasn't working, not convenient if you're travelling around with a big suitcase like in my case, thankfully I got some help with it and my room was on the first floor. But it's awful for a hotel having the lift out of service! Especially next to a train station. Next it was somewhat difficult to go back and forth the hotel, because in spite of being next to the train station the hotel is like in the lower level of a ramp so you have to go all around to block to reach it. I guess the hotel is not to blame, but there should be better directions to find it, since it's hard to reach it and there was no direct access from the station...besides the road is under construction what made it even more difficult to reach it. Then the room was absolutely tiny, furniture squeezed everywhere there was hardly any room to move around the bed, it was all cramped and tiny inside the room. But the worst part was that there was no hot water whatsoever in the room and was a nightmare trying to take a shower!! I called the reception to report the problem and was told to wait 10-15 mins for the boiler to start working. The heating system was out of service and the room was as cold as ice. Comfort Inn, not likely! Even after I called them the water only reached the lukewarm level, didn't get hot at all. I never experienced so much hassle in trying to take a shower in a hotel anywhere, it was terrible! Following day I got a sore throat from sleeping in a room with no heating... I had a terrible sleepless night! I don't think I would recommend this hotel to anyone travelling to Birmingham. Look for other options nearby the station.

The staff were very polite and friendly. Its location was excellent for my conference, shops and train station.

The two downsides were that the lift was out of order and my room was on the 4th floor - ok if you're healthy but probably not good for those much older or in poorer health. Also my room really smelt of cigarette smoke when I arrived - for a non-smoker like myself it was quite over powering.

Hotel was in an ideal area so close to the Bull Ring for shopping from the outside the hotel looks a little worse for wear but rooms were clean bed linen was spotless u could hear the traffic at it only has sash windows but that was ok as were we only staying for 2 night staff were very friendly and helpful

A spotlessly clean room and bathroom and a very well cooked breakfast was surprisingly all accomplished by one young lady. What an amazing member of staff. She even had time to be cheerful! The Receptionist was most helpful in recommending a very suitable restaurant for a late-night dinner on arrival. He too seemed to have long hours as he was always there when I passed through including late at night and early morning. A good experience - hope the lift works now.

Friendly staff in centrally located hotel. Value for money.

Lift didn't work and as my mum is elderly this was an inconvenience.