City Continental London Kensington  

Proximity to Earls court station Especially Piccadilly line to Heathrow. Close to shops and amenities in Earls Court rd.

Size of of single room extremely small No room for storage of suitcases.

Absolutely,utterly and honestly nothing

Epic struggle each time to get into room,assistance required each time.very time consuming.wish I took the hint. Radiator not working-was freezing.pillow thinner than a beer-mat.bed like a hammock.noisy. Loud hammering from 8a.M.easily the worst hotel anyone has ever stayed in.

That it was very close to the Earls Court Underground station. Situated on a quiet residential street. Close to small ethnic restaurants, pubs and supermarkets. Comfortable beds. Quiet room.

The carpeting in the room and that the bathroom did not have a window or a ventilation system which made it a bit damp in the room. Small bathroom.The hotel in general needs a makeover!!

Everything is ok with the price .

The check out time s 11:00 am and seems too early. A lot of hotel can entertain up to 12 and occasionally up to 14:00.

It was convenient, because it was really close to the tube station.

Rooms were tiny, sheets were nylon!

The location of the hotel is good - very easy access to Heathrow via the tube station, which is just around the corner, a short walk away from the hotel.

Great location just round the corner from Earls Court Tube station, shops, restaurants etc. Continental breakfast was ok, but cleared away promptly so don't be late.....

It is being refurbished and we had to go outside and down the steps to the small basement breakfast room. The double room was tiny and the shower hose hung off its bracket - making it awkward to use. We've stayed here before but were disappointed this time - think we'll try somewhere else next time.

We were lucky enough to be put in one of the newly refurbished rooms. It was clean and pleasant to be in. The staff were friendly and helpful. Thank you

Although the beds were extremely comfortable the plastic sheet was noisy and obvious. I understand the need for protecting the mattress but you can get rubber based waterproof covers that are less obvious. It might be worth investigating.

Location

I have never in all the years I have travelled, whether it be in this country or obroad ever stayed anywhere as discusting as this hotel. I appreciate that this hotel is a lower budget hotel (£100 - 130 per night for twin single rooms) but if the price reflected the standard provided the price would range from £25 - £40 per night for a twin room. It felt and looked more like a half way house, the decor was dirty, the carpets where discuting, (i.e. very dirty), the rooms smelt musty, the walls, hotel doors, bathroom tiles, curtain etc etc, were dirty, old and worn. As I say, I have stayed in high end hotels, cheaper hotels, B&Bs etc and have on a whole been very happy, I have never experienced anything as awful as I did here - this accomadation should be closed down until thoroughly cleaned, fumigated and re decorated. I do feel sorry for the reception staff, it must be very difficult for them to have to deal with many many disappointed customers!

Location and access to transit - both for city travel and to Heathrow

Maintenance - door knob fell off & three lights didn't work; one room access card didn't work - took two changes before we got one that worked; lift was out of service one day Internal access - there are many levels led to difficulty finding room Breakfast was simple continental Areas were under construction / renovation; paint odor

Room was clean and nicely presented. Provided everything we needed without any fuss. Staff were friendly and helpful.

Small amount of noise coming from construction work outside our window in the morning, but nothing to complain about!

The location was superb.

Various items in the room were broken (air conditioner, soap dispenser in the shower, tv remote, safe was already code locked so I could not use it). The staff could/would not correct or fix these things. Room 211.