Copthorne Hotel Birmingham

Friendly, helpful staff. Good quality food and comfortable bed in a clean room.

this hotel desperately need to update its guest rooms. They are not a good standard and personally I would put them at 2-3 star quality. I almost felt conned because the lobby is 4 star luxury...then you go upstairs! I took one look at the shower and thought 'no thanks'.

Double bed was especially comfortable

At reception on arrival when a wedding reception was on, several children were playing the piano. This was very annoying as the tune was chopsticks (only) and it was relentless. The receptionist told us it had been going on all night. I think this should have been stopped so as not to annoy other guests. Possibly because the receptionist was stressed, he gave us our key card, which when we opened the room, was actually in use by other guests. The fridge has now been replaced by a chiller which is only useful if your goods are already cold. I booked through Bookings.com which still advertises all rooms have fridges.

We have stayed with you twice and found the rooms to be very clean and well equipped, and on each occasion you have honoured our request of a low floor room. We also like the location as it is close to all amenities. We are returning again in December and hope we will have another pleasant stay with you.

A superbly situated hotel both for the excellent shopping but also for the entertainment heart of the city. The staff were extremely helpful and their advice on local restaurants was spot on. The evening meal in the restaurant was good quality and the service 1st class. We will stay there again in the future.

I felt that the cost of breakfast in the room was expensive and would not use that alternative again. Especially as nearby restaurants give a full breakfast fro 1/3 the cost. This was the only pick up point of an otherwise excellent visit.

size of room

disturbed by room cleaner at 8am to do the room we were still asleep

It was comfortable and in a convenient location. The window opened!

the kettle didn't work

The room.

The 12 minute wait at Reception to book in.

The location to the shopping and theatre's was very good particulaly for women on their own.

Friendly and helpful staff on reception. Nice bar/restaurant area.

They forgot my early morning alarm call. Unfortunately, I had an unpleasant neighbour who had the tv on loudly until 2.00am - ignored my requests to turn it down, but reception managed to contact him successfully. Appreciate this is not the hotels fault but shows the lack of soundproofing to the rooms.

Staff were very pleasant, location ideal for central Birmingham.

Bathrooms need updating, plumbing very noisy, no ventilation. Air con would have made our stay more comfortable as it was far too noisy to have windows open.

perfect for exploring the city although I did not eat there the food looked good .

The drinks were a little expensive