Copthorne Hotel Birmingham    

staff friendly.Room clean.Convenient location,

Room needs updating.Price of drinks expensive.

I like the location and the cost. It provided easy access to the city centre (walking distance). The staff were helpful and friendly.

It definitely isn't a 4-star hotel. Outside of the hotel lobby, the decor and furniture in the rooms are very dated. Hallways have the dated suspended ceilings which have clearly seen better days. Our room didn't even have a single picture on any of the walls. Face flannels (cloths) were not provided during our two-night stay. This is quite poor. No flat screen TV. All of the above are indications that this is more closely a 3 star than a 4 star hotel.

It was very quiet and friendly. The room was comfortable.

There was only one pillow on the bed and it was too soft. There were no biscuits with the tea in the room. I was not advised of the a la carte menu in the restaurant when i went for meal. They got my reservation wrong on arrival.

Very old and tired rooms, and basic gym. Felt like I was staying at my nans house from the 60s.

location and easy parking

really crappy WIFI

Location Friendly and helpful staff Excellent breakfast Comfy bed

Nothing I didn't like but they could improve by giving bedrooms a bit of a makeover as looking a bit tired carpets well worn and some towels a bit thin

Location.

Very aged and in desperate need of update / refurb. Very poor value for money compared to others in area. If I knew the state of the venue I would not have booked here.

Room comfort was excellent, staff were exceptional. Breakfast was really good, lots of choices.

Wasn't there long enough to find any problems.

location

expensive breakfast

location excellent good rooms comfortable rooms and beds nice bar good bar staff good value

bathroom a bit tired TV cable needs replacing to avoid it turning off.

None of it

Old and tired decor tatty fixtures and fittings, antiquated tv and internet equipment

Receptionist very professional and helpful. Breakfast and eating facilities excellent

TV was very old with poor picture quality. Most hotels and B&Bs have flat screen tvs

Location

Restaurant

Location Staff Bed comfortable

Holes in the carpet in the room Ventilation in bathroom broken Noisy fan at 06.30 am Broken tap in bathroom Room tatty Light bulb gone Cost of Wi Fi

Staff excellent. Clean & tidy rooms. Good level of comfort. Would return.

Some of the communal areas are a little shabby.

location close to NIA had drinks late on in the bar and found service good and prices reasonable easy check in /oy no fuss bill correct etc

breakfast tasty but luke warm. black pudding inedible like biting coal rooms a bit dated ,particularly the tv!! fridge/mini bar empty ,could have at least a bottle of water in there

Stayed at this hotel several times so we know what to expect. Nice clean rooms - centre of Birmingham.

We asked for a quiet room - we have stayed here before - we were assured the room we were allocated - room 419 - was one of the quietest. This room has an adjoining door to another room. All was well until 2.30am when the residents of that room came back from their night out. They weren't especially rowdy but we could here them - woke us up with a start!. So having requested a quiet room when booking with Booking.com and then being assured by the receptionist it was a quiet room - we were duped!! We were also woken up at 1am when revellers came back from a night out and again at 4.30am when a woman started knocking on a door nearby. These two incidents could have happened at any hotel so its not the sole problem at the Copthorne. On saying all this we are booked in again via Booking.com so it hasn't put us off, however if we experience this again, we will review our options when staying in Birmingham.

Location. good size, comfortable beds, clean, helpful staff, nice food

nothing negative to say

Location

Poor decoration, having to change rooms (leak in bathroom), roll together bed. Drinks massively expensive. No inquiry at check out whether I enjoyed my stay!!

Central Location, efficient check in. The bed was comfortable.

Room decor adequate but dated, wifi £5 extra. The room didn't smell fresh & no controls visible for air con.

Staff were very friendly and helpful. I could not fault my stay at all

Nothing

The bar staff were really friendly and the location.

The room was small and the heating made loud banging noises in the night.

location, desk staff

the pillows were too shallow in depth and there was only 1 each the shower is very dated and not up to modern standards expected in this price range

Excellent breakfast; room clean and comfortable

Unsafe corridor to main entrance from Chamberlain Hall; not clear that other entrance into restaurant in use

nothing

it was filthy