Copthorne Hotel Birmingham  

Really helpful staff - everywhere: reception, diningroom Best breakfast we have had at a hotel of comparable price Bedroom fairly plain but had everything we wanted and was quiet The complaints below are only given to help - more importantly there was masses of hot water and the rooms were a good temperature without us having to fiddle with radiators or air conditioning.

Opportunities for improvement: the bed and bedlinen could be improved but they were perfectly ok. The taps are suffering from hard water exposure so stiff but there was plenty of hot water.

Hair dryer did not work. Basin was blocked. No heating control in the room which does not come on until 7pm and then not very good. Basically don't stay there if it's going to be cold.

Location, size of room

Wi-fi ought to be included these days. Most people in a hotel in the winter midweek are in business and will need it. As a woman I don't appreciate huge flat screens showing football in the communal area. I ate in the restaurant one night and had nasi Lemak which was horrible. Far too salty and dry. Perhaps it was meant to be. The breakfast was £8. Most women I know only eat light breakfasts. Men eat cooked breakfasts. Why should women supplement men's unhealtthy eating? There should be a cheaper lighter option. On one day they didn't replace my shower gel etc and I had to go down and ask for it. They had the slowest lift in the world. On my last evening my room card wouldn't work and I had to go up and down 3 times to sort it out even though I was desperate to go to bed.

The staff were very friendly and the room was a great size

Only thing which could be better would be a flat screen tv but the tv in their was still a very good size

Good city centre location. Comfortable, quiet room, decent bathroom, adequate in every respect and at a booking.com price of £52 (without breakfast) good value for money.

Great location, shopping centre within a few minutes walk and local nightlife. Reception staff very friendly and quick check-in service.

The uht milk in the room and lack of tea selection. You would think a four star hotel would have a better solution.

Great location to goto clubs and party and staff very welcoming. Accomodation good and atmosphere brilliant

Unfortunately the one of the lifts was broken and waiting time for the one was long as I was on the fourth floor.

Wonderful breakfast warm large quiet bedroom 518 good location for nia shops and Christmas market lovely hot water and complimentary toilletries.

A heater in the bathroom such as a towel rail would be nice

Chose this hotel for a trip to the christmas market in the city and on arrival found the location perfect. We had not booked a table in the restaurant in the evening but the staff were really helpful and offered to serve us at a table on the edge of the bar. We were well looked after and the food was excellent.

The only thing that could be faulted was that the restaurant size far too small for the size of the hotel and really couldn't cope with the breakfast rush however I would add that the staff were very good and did an admirable job in the circumstances

I booked a room for 2 night for Dec 9th and 10th. The online form said we did not have to book a parking space, so we did not. When we arrived there were no parking spaces and was told to use the car park across the very busy main road. I returned the following morning and had received a £50 fine for over staying, even though I had paid the correct ammount for a 24 hour stay. The following night it happened again. the tickets that were issued from the machine did not allow for 24 hours. I have now go to appeal against this with Birmingham Council. We are very unhappy about having to park across a road which you could easily knock down(only lucky we were not old) The main reason we stayed at this Hotel was because of the car parking facility. This is the second time we have stayed, but because of the inability to park we will not be coming again. A GREAT PITY

A well positioned and impressive hotel. The welcome is warm, efficient and helpful. Access to room smooth and easy. Room warm, clean and good decor. The staff (reception, bar and breakfast.) were wonderful in every way. Well done. Checking out was simple and they very knidly looked after our luggage while we shopped. Thank you. An excellentteam and hotel.

One thing really, the noise from the busy road below our room.