The Copthorne Hotel Cardiff

Large car park. Good sized room with very nice view over the man made lake. Good location for events in Cardiff, but far enough from city centre to be fairly peaceful.

King sized bed was two singles pushed together, so not very comfortable due to ridge in the middle. Light over dressing table did not work and other lights in the room were energy saving bulbs, so poor lighting and one bulb in the bathroom didn't work, so poor light in there also. On checking out, they tried to charge me several pounds more than the price I had booked with Booking.com. It is very embarrassing to have to 'haggle' in reception! Fortunately I had printed the email out which Booking.com had sent, so I was able to prove the price I had booked at! Breakfast was very expensive!

Very convenient

There was a rather nasty domestic incident which we felt was poorly handled by staff

Very convieniently situated for the city centre park & ride service with good access to local retail and resturants and pubs

The mini bars had been removed from the rooms we had booked and the prices in the resturant and bar were exessive

Excellent food in the hotel bar. Hotel was helpful when I needed to change rooms

Clean, large rooms, comfortable bed, staff were happy to accommodate extremely late arrival and check-in.

bathroom smelled of urine. reported to reception...it was really smelly!! It was a shame as it spoilt the stay for me!

too warm

Comfort and luxury of room and relaxing atmoshpher

Easily accessesible from the M4 and to the city centre. The lovely comfortable bed and bedding.

I had a mixed expereince at the Copthorne Cardiff Hotel. Using booking.com I seemed to get a good deal: a King/Club room at a very discounted rate. However, when I booked in I was allocated a standard room and the staff seemed unwilling to move me even though I could prove with my booking confirmation that I had reserved a superior room. It was interesting though that the King and Standard rooms seemed to be almost identical apart from some extras - free water, chocolates and access to an internet connection at a cost - which I had great difficulty getting delivered to my room. The member of staff who did finally address the issue for me was however charming and very helpful. I'm certainly very glad that I didn't pay the full price.

I's decor is quite dated and whilst the pictures on its website make it look set in a rural location it is in fact on a large roundabout backing onto a retail park.

I genuinely think this is a really nice hotel. The public areas are light and very pleasant, with a nice vista over the small lake. It's in a handy spot, within close proximity for the city, Penarth, the vale of Glamorgan, St Fagans and the M4. The rooms are comfortable, well equipped and light.

My criticisms are that you can occasionally be unlucky if you are allocated a room below ground level - they lack privacy if at the front of the hotel. You have to keep the curtains closed or you are likely to be eyeballed by passers by directly into your room! In addition, whilst really like the hotel, the rooms are in need of refurbishment as they're a little kicked about. It's worth noting that the drinks are a little on the pricey side - quite usual for hotels I suppose.

The location for my business

On your booking form it informed me I would be upgraded to Club King twin room and have chocolates on arrival and a minibar. I had none of these!