Copthorne Hotel Manchester  

It had a cool window seat/alcove you could sit in and read.

Firstly, when I got back to the hotel from my work event, I went to order a 24hour item on the room service menu, but no one answered after ringing for about 10 minutes. When I went downstairs to ask the front desk if there was anywhere to eat, they said I had been calling the wrong number, that because was after hours I should have been calling the front desk instead. There is no where on the menu that indicates this, so I was a bit shocked that the front desk staff treated me a bit like an idiot for not knowing this information) especially when after they said that the room service number was actually supposed to be forwarded to the front desk. A small microwave pizza (the only thing on the menu besides sandwiches) cost me £10, took 40 minutes to arrive and was actually worse than any microwave pizza I have bought in a shop. In general, the front desk staff was nice enough, but they put a single business traveller (me) beside a full room of holiday goers who decided to start a party at 2am. Of course once I finally drifted off, one of the housekeeping staff decided to walk into my room at 8:30 am without knocking. Now, with a check out time of 12:00, why is the housekeeping staff starting to clean occupied rooms at 8:30 am (on a saturday morning)? To make matters worse, when I finally got back to sleep, the housekeeping staff came back at 10:30 and decided to shout at each other between rooms for an hour and a half, despite the "do no disturb" sign on my door. Doesn't that usually mean people are still sleeping? The housekeeping seemed to think it meant they don't have to clean that room so they left their cart outside my door and proceeded to bang about and shout to each other until I left. I can say because of this inconsideration, there is no way I would stay here again.

The location of the hotel was ideal for the event we had visited the city for.

I know that football match day's are more expensive at your hotel but the standard of the room which was very tired looking didn't match the price we paid. The only reason I would recommend the hotel is it's proximity to Old Trafford.

Good location for getting to the business office. Good free and plentiful parking facilities. Large and comfortable rooms.

No free Wi-Fi. Usage charges are excessive for such a business orientated hotel.

Close to the Old Trafford Stadium and free parking. Staff were friendly and helpful and the room was a good size.

No free Wifi in the rooms. Tv was very outdated Bed was a drop down, temporary type and we were not informed of this at the time of booking. Tea & Coffee were adequate, but close to their expiry date. Food in restaurant was overpriced for the quality and quantity served.

Looking over the quay and enjoyed the food and staff were very friendly a nice place to stay.

Size of room

Having to pay for Internet. A joke

Hotel is ten minuts walk from Old Traford. Close to the Lowery.

No swimming pool.

Good location for anyone going to the football at Old Trafford. Comfortable room, good breakfast and good value overall.

The bar was inadequately staffed. One person serving on a Friday night is not enough and we just left without being served eventually.

good friendly and helpful reception and breakfast staff

The hotel had excellent rail links into the city.

The room that I stayed in was in need of a refurbishment.

All Staff, including Housekeeping were very friendly and extremely helpful on arrival and throughout our stay. Our double room was large and decorated to a high standard - everything available that was needed.

Our bedroom carpet was clean, however, think it needs to be replaced very soon as there are some well worn areas - hessain backing should not be in view. (Room 412)

Location

The orignal price of room was £168 reduced to £43. this does not reflect the room given.it was not worth £43.the furniture was very old the room was cold,there was not any faclity to make tea or coffee in the room.bathroom and tv was old fashioned.there was no gowns in the bath room.when I asked for ice cubes the machine was not working.this room could not be worth for £168.

The front of house staff were excellent! The bed was great and my boy slept well in the cot provided. The purpose of the visit was to watch a Man u game so location was excellent.

To be honest the bathroom was massively dissapointing- the toilet seat was cracked and broke the next day, there was fluff in the corners under the basins and the tiles look like they came out of the ark. The interior of the room is also very dated along with the hair dryer, and tables/side tables all chipped and could do with a re varnish. And some one needs to clean out behind the radiatiors in 325!! quite gross whats behind there.