Copthorne Hotel Newcastle  

room service......location.....steam room & swimming pool

one of only two public lifts in operation for a hotel this size one operational lift not good enough......sauna & jacuzzi also not in operation nor did there appear to be any work ongoing on any of these deficencies.

Home time!

Room overpriced. Bathroom in need of refurbishment. Room basic for price. Only one lift working. Food in breakfast luke warm. Staff not that friendly. Hotel heating not very good.

View from room over river,particularly with bay window. Range and quantities of courses on offer for breakfast.

TV and remote control poor and out-of-date.

The views from the hotel rooms were nice and the breakfast was excellent. Also car park was s bonus.

The decor and tv in rooms were outdated and in need of refurbishment.

Excellent location

Nothing I would recommend the hotel

Good location on the Tyne with good views. Room was a good size. Reception staff were friendly and helpful.

The hotel felt tired. It did not feel four star. The bed was on wheels which meant it moved about if you did anything more energetic than just lay down. The pillows were flat. There was a sign in the bathroom saying to close the bathroom door when showering so as not to set off the fire alarm. This is ridiculous. Most annoyingly it was not possible to open the windows, which on a beautiful day was very frustrating.

Great value for money good location. Repairs and updating going on but with minimal disruption to customers.

The staff. Ease of access to the city and attractions.

Rooms even club rooms need updating. Lobby dull. Ongoing repairs evident. Not a luxury experience.

The location was nice. On the riverside. Very nice staff. They performed good service and were very helpful. Good parking available on site, easy to access with luggage.

The hotel was in serious need of a refurnishment. There was a smell of old in the hallways and in the rooms. There was a removed window/door standing next to the elevator on the fith floor. Old TV's without batteries in the remotes. The mat to prevent you sliding in the tub had seen it better days. The inventory in the bathroom was very worn. The cupboard in the room was broken. The fridge contained only a bottle of wine, no water or softdrinks . Only one elevator working and it took for ages to get up and down. The elevator out of order/under repair was covered up with in a very "cheap" way. Not a good job by the repair man. Did not find the stairs at once and was unsure if it was allowed to use them. They also seemed very rough and the stairscase was dark. Breakfast lacked a little choice in food. The English breakfast was not presented in a good way. And the breakfast closed at 1030 on a Sunday, a little early we thought. In general it was acceptable, but compared with the roomfee and the fact that this should be a 4 stars hotel we were very dissapointed

View from room, car parking facilities

N/a

Great view and a comfortable, good value hotel

The bathrooms could are looking a little elderly.

Everything else.

Why do you only have one comfortable chair in the room. One old crumbly has to perch on the bed! Lifts were having a bad day.

Helpful and friendly staff

Everything in general.

Bathrooms need updating and just looking a bit 'tired' in places.

I liked the location and staff were very friendly and helpful. Room was spacious and very clean..

staff lovely. view fantastic

taps in bathroom, keyboard filthy. needs update

Bar and food facilities

The electric shaving point in the bathroom had been covered over with a blanking off plate and was unable to shave for mt very important business meeting. Will be writing a strong letter to the General Manager.

Relaxed and a great location.

We needed to leave early (train south) and booked a 06:15 wake-up call - which never happened: we were almost late. The place seems run-down. The window was buckled and near-impossible to close. The trouser press cabinet had no trouser press.

Was very close to metro arena

Pretty run down hotel. Was nothing like the description. The holiday was for my daughters birthday but it was not a spa hotel as we thought it was . Pool was poor. We had to share a bed. Just was not as we had thought

All staff were courteous and approachable. Room views were outstanding. Room size and cleanliness was great

Spa is a bit run down - no sauna, no jacuzzi, no drying spinner for costumes. Reception staff took newspaper ordcer and then forgot to process it - but did supply an alternative!

Helpful at reception, spacious rooms with lovely river view, nice breakfast, handy parking

The hotel is Tired around the edges, bedroom decor slightly old fashioned, jacuzzi and sauna out of order and changing area needed cleaning

The hotel is in a good location.

This hotel has clearly seen better days. I was very disappointed by my stay. The hotel itself was run down looking, and the pool area was disgusting. The jacuzzi and sauna were both out of action and seemed to have been for some time. The pool area itself was dirty, with litter lying around within it. I would not have stayed in this hotel had I been aware of what it was like, and I feel that it was very overpriced for what it was. I raised my complaints with the duty manager, who was polite, but in my view made limited efforts to help.

Brilliant hotel. Great position, superb staff and excellent facilities.

Nothing, it was brilliant

Exelllent room and view

No jacuzzi.

Easy parking, location

No marmalade to hand at breakfast bar. Should be de rigeur at an English hotel! Ancient TV in room - very dated.. Cracked washbasin (room 420)