Copthorne Hotel Newcastle

great staff very central good facilities would go again

bedlinen not changed once in 5 days

We have stayed at thia hotel before and love the location. The pool and sauna is a real treat and the food is always very good.

We stayed in one of the more expensive rooms but no breakfast was included. Come on Copthorne, what would a couple of pieces of toast cost to keep people coming back.

I thought the staff were very friendly and accommodating when requests were made.

I would have preferred the tarrif to have been on a Bed & Breakfast rate.

location

poor staff levels, reception very often non staffed and no facilities at all in room ie mini bar/water

First impressions great and couldn't find many faults

Price of breakfast was far too high. Surely could be incorporated into room price

All the staff were very obliging and pleasant from the reception onwards and the room had a good view across the river Tyne.

The bedside lamp was not working. The Saturday breakfast was poorly set out - the hot breakfast was difficult to manage, there was one toaster that took for ever, the public areas were very cold indeed and the bedroom took a long time to get up to a reasonable temperature: it was cold.

Fantastic walking distance to city centre yet quiet location. On booking I noted in comments we were celebrating our wedding anniversary and we got a complimentary room upgrade on check in. Very nice reception staff!

The leisure facilities are in need of an upgrade, just small details like showers in changing rooms faulty and cold.

locality, riverview

The hairdryer - silly but true. The design meant you had to keep your thumb constantly on the go button.

Good location, comfortable hotel, friendly staff.

Stayed in the Connoisseur Rooms - good river view - comfortable extra wide double bed - Quiet (no disturbances from Sat night drunken revellers) Small fridge in room very useful.

Bathroom needed a refurb and had black mould around the bath. Access to pool and spa was either down a lot of steps which I was unable to manage, or out of the front entrance and round the corner in the rain. Breakfast OK but definitely not worth £15.75. Were not supplied the advertised bathrobes.

The location on the quayside is excellent. The gym, pool, sauna etc were excellent.

Ridiculously expensive breakfasts. We went next door to the Lloyds No 1 Bar where we got three cooked breakfasts for the price of one breakfast in the hotel.

Uncomfortably warm. Air con didn't seem to make any difference. The hotel needs to be refurbished. Quite tatty in places. The smallest double bed I have ever slept in. Reception staff friendly and efficient, the staff in restaurant unnecessarily slow.