Copthorne Hotel Newcastle  

Excellent location and facilities pleasant and helpful staff

Just the location but hotel was tired and frankly disappointed us

Carpets threadbare, stuffing hanging out of chairs, towels thin and rough, hot tub not eorking and pool area very run down, also breakfast cold, not what I expect from a 4 star hotel

Great hotel, nothing bad to say.

Room was far too hot despite turning the controls to cold. £6.00 for a small glass of wine with Room Service is a rip off!

the location was superb and the price was really good

poosibly out dated but you can see they is some upgrades been done

The hotel is positioned right on the river - my room had a bay window view over the Tyne. Every member of staff that I had contact with was friendly, polite, helpful and smiley. The shower was fantastic - I love a good strong shower to wake me up in the morning! The room I stayed in (323) was a decent size and, although not the most modern, was clean and more than adequate for my weekend needs.

Only minor gripes really: The bedroom decor is a bit tired and dated, as is the TV. I'd have liked WiFi in my room. The sun shone in through the big window - I'd have liked to have been able to open a window to let some fresh air in. There was a very tight supply of coffee and milk.

Location excellent rooms good size

Breakfast not included

Friendly helpful staff, close to the city centre, riverside view, cleansiness of both the interior and external areas. food and service excellent.

Bed was very small. room was unclean. reception desk was out of order on arrival. lift was out of order and spa was out of order.

Spacious bedrooms, friendly reception staff, value for money, nice views.

Rooms somewhat dated, not quite as central as we would have liked, only one elevator working.

Very close to the venue we were attending and also good for the city centre. Great deal through booking.com. Very friendly, helpful staff. Asked about local attractions and received excellent, informed advice, directions, etc. Really appreciated and advice turned out to be excellent. Car park very convenient and no extra charge. Nice view of the Tyne. Fridge provided in room (not set very cold, but good enough). Left a jacket in hotel - noticed while still in town, called them up, housekeeping went to check and called me back to arrange return. Could have opted to have it posted but chose to swing past hotel on way out of town and pick it up. Again, really appreciated helpfulness of the staff.

Room close to Metro bridge over the Tyne so a little bit noisy at times when a train was passing by, but not too bad. Room decor, TV, etc slightly dated, but see letter in room stating that refurbishment is under way. No option offered for twin room which is what I originally wanted. Not sure if this got lost in translation between booking.com and hotel. No big deal so didn't bother trying to change. Breakfast very expensive so opted not to take this and found a nice, clean cafe very close by in which we had two breakfasts for half the cost of just one at the hotel.

It was nicely located on the river and was a relaxed athmosphere