Copthorne Hotel Newcastle

Courtesy of staff. Lunch was excellent value. Position of Hotel for city and transport.

I considered the breakfast was over priced.

The hotel was a disappointment. To have a south facing, hermetically sealed room in June with non-functioning air conditioning in, I gather, quite a number of rooms as well as my own made for an unpleasant stay. Further, the fridge wasn't working; the wash basin plug mechanism was defective; the steam iron was incapable of holding water. Do you never check these things, or merely rely on your guests to report their discomfort? The first part of my stay, as part of a group (Select Tours), exposed me to ridiculously slow service every evening in the restaurant. A forty minute wait for the starter and a similar wait for the main course is not accecptable. The fact that the main courses were of a very indifferent quality is probably down to the price deal that was offered to the group's organisers, as food quality improved in the second part of my stay, not as a group member.

First class hotel,comfortable .Good situation with easy access too city center and airport

This reviewer provided a score but did not have any comments

Great location nice bar friendly staff

room was quite small

Good location for all main sites and beautiful views over the river to the Tyne bridges

Ridiculous price of breakfast.

This reviewer provided a score but did not have any comments

Friendliness of the staff was very good, great location and ample parking which were the main reasons for staying with you

When my friend arrived at the hotel, he found the room that we had booked for him to be dirty which is unacceptable. We were subsequently upgraded to better quality, clean rooms and received an apology from you which was very good service.

nice large room

the smallest toilet stuck behind the bathroom door i have evev seen or used

This reviewer provided a score but did not have any comments

the staff were very helpfull and friendly. The central location was most convienient.

The bathroom looked very tired and in need of rennovation.

The hotels central location, good access (easy walking distance) for shopping, resturants, clubs, and interesting features/history of the city. The hotel setting, the views over the river, very pleasant.

The hotel room especialy the onsuite was very tired, well worn out, and way past it's "due for decoration" date. Fixture & fittings tarnished & stained with time.

good service and very polite staff, however, with breakfast not included in price and a hefty £15 pounds and over per person this was the only thing that was a little offputting. A breakfast for under £10.00 may be the way forward to persuade more people to part with their cash at the hotel as opposed to going to local cafes for a breakfast.