Copthorne Tara Hotel London Kensington  

I have been staying in the Copthorne Tara Hotel for over 30 years and I go back out of loyalty. However each time I enter the hotel it is as if I had never stayed there before. I get no recognition for my loyalty and I find the staff cold and unfriendly. There is an exception;- Billy . the concierge. Ella. The waitress. John the waiter. And Liam the waiter who is out through illness at the moment. Those four are 5 star staff, as for the rest they dont qualify for 2 star. I would suggest that the Hotel should give some recognition to regular and long standing customers. God be with the days of Owen Dillon the manager who won awards for the 'Tara' Regards . John p Treacy.

Staff unfriendly

It's close to the Natural History Museum.

They suggest that you can get a "Superior Room" for just a little more money. I wouldn't like to see the inferior room!

The hotel is well positioned, the staff on the help desk on the ball and service in the dinning room reasonable.Rooms are clean and the lifts quick and efficent.

Booked online, included breakfast and understood we would get a double bed. On arrival told that breakfast was not included, this was later changed when i produced the original booking documents. Room had twin beds, requested to change to a room with a double bed. Told none were available even though it was clear that the hotel was not full and we were there for 4 nights. Receptionists objective was to get us to upgrade at an additional cost of £30 pernight. In our opinion the beds were uncomfortable. In relation to breakfast we would make the following comments. Tea served in large pots is very very poor and often cold.Yogurt served in communal bowls isnt very hygienic and is simply a cost reduction solution from the hotel.THe amount of bacon available at anyone time is off putting and again not hot and appetising.

I have used this hotel over many years, because of its good location, close to tube system, easy access from Heathrow, secure car parking and internet.

My 'superior' room was very tired and badly in need of renovation. There was a strong chemical smell. This was aggravated by the locked shut windows. There's no way this is a 4 star hotel, although I remember when it once was. It is completely unacceptable for any hotel to charge extra for internet access these days - and £15 for 24 hrs (the only option available) is simply exorbitant.

Room was small. Bathroom was disgusting should not be a four star rating!!!!

The Hotel and the rooms and the bathrooms are looking very dated. It really needs a complete refurbishment in order to continue as a 4 star hotel.

Nothing! That was a big mistake

This international hotel, doesn't need my custom so will not be unhappy of having loosing! Everything was wrong. We were supposed to be in room 1061 and were changed to room 1040 which is for this price , even in London, a shame and certainly not at the supposed standard! The lift took us down then up then down with nobody waiting for it, the breakfast was a total mess and cherry on the cake internet facility takes your money but does not allow you to surf on the net... Second but last time!!! Was it because of the prices of your company?

Good location/ Reasonable/ Good facilities

On my first night, the fire alarm sounded at 5am- I left the room, but Hotel staff did not seem to care if guest left or not- there was noone to check rooms to ensure all guests were accounted for. This was poor and showed a lack of respect for guests

The location

The room should have been 700 pound but that was ttally not worth it. We booked for 110,- pound and that was okay. The room was older and small.

Good location. Close to Kensington Park and metro station. Pretty quiet place if your room windows are opposite side to the railway.

Rooms furnishing and cleaning is far from what one normally expects from 4-star hotels. Too dusty, air conditionimg is very poor.

I didn't like the room design and the room service it was very bad the gust service was not bad but no one will help for the lagged money bar was empty shower water was dertey I wish the hotel will do the best next time to make the guests satisfied

Location, and comfort of the room.

Tea and coffee were not restocked each day but guest services did give us some (begrudgingly) when we asked for some.

Location of hotel is brilliant. Five minutes from Kensington High Street station, a few nice places close by for breakfast (at £16 per head in hotel, you need alternative), and great selection of shops very close to hotel. Excellent price too.