Brook Redwood Hotel & Country Club  

Hotel reception staff were very friendly and helpful. The rooms were clean and comfortable.

There was no mobile signal at the hotel therefore wifi should not be charged for. When you are away on a business trip you need to keep in touch with work and home. Dont put things on your breakfast menu that you cannot serve. We asked for Haddock both mornings we were there and were told they didnt have any. It should not have been on the menu or at least we should have been told it was not available. Restaurant staff were not very helpful.

The food was very good

My room did not look like it had been vacuumed there was a half eaten biscuit on the floor and a piece of folded up paper which looked like they had been there for some time. The whole place looked like it needed bringing into the 21st century

The staff went beyond the call of duty when my car wouldn't start in the morning. One of them very kindly came and helped me jump start it....not sure you would get that everywhere. Good value for money considering it also had access to leisure facilities and that I was staying on a saturday night.

It has excellent facilities.

No mobile phone coverage, very bad for buisness.

The male checkout staff was the most uncaring and disrespectful member of staff that I have ever come across. Charged me for 4 breakfasts when I only had 2. He said that I had booked b&b rate when I had booked room only. The breakfasts in my opinion were not very good. But he was not interested and never even asked me what the problem was. Just wanted me to checkout and pay. I did complain at the time, but he was the only one on checkout and 6 other people were waiting. I will be making a formal complaint to this hotel about his horrendously bad attitude. The worst I have ever come across !

Good Staff and great breakfast for £6 room adaquate.

The hotel is geared for events such as weddings, as it is in a remote location result they can charge £120 per room. The leisure club is very tired fittings and facilities are in desparate need to a refit and no padlocks are avaliable for the lockers. The pool is cool and not very inviting as the tiles are worn and green algi lives in the tile cement. The turkish sauna is bearley warm however the Finish sauna is nice and very hot. The rooms are basic but comfortable however the overall decor is tired the bar is not too expensive but more that a local pub. However to Charge £120 for a room comparable with a tired Travellodge is not good. Overall 4/10

Facilities at the adjoining sports club were good and there was a big screen telly for the football which was on that night. Bar staff good too in organising food from the hotel kitchen to be brought over.

I had to go outside the hotel to enter the sports facilities rather than through the hotel, and there were no towels available at reception, so I had to walk all the way back again to get towels from my room.

Did what it said

The location relative to our family meeting place

The service in the restaurant lead a lot lot be desired. Incorrect prices on the final bill (overcharged on three items) Food missing from the produced plates

Rooms were very nice, lovely breakfast. Expansive gym and plenty of parking.

Pool could use some updating. Later check out time would have been better - even an hour longer.

Location and freindly staff

The quiet nature

The meals were good just 1 bad ribeye steak was like eating a shoe I complained but no anwser,left 1/2 of it on plate stil nothing,,,,,, used the gym they had no towels so had to use my singlet to dry myself they said they rung the hotel for more towels but had nothing, don,t think they did cause the cleaning staff said they had heaps ,

The room was very clean warm and comfortable. Great little swimming pool too. Staff at reception were very helpful.

The restaurant reminded me of something out of Monty Python. It took us two hours to have dinner even though it was half empty!! Would be great to have a checkout time of 12.00 instead of 11am - although they kindly extened mine till 12 on request.