Brook Tewkesbury Park Golf & Country Club  

The staff in the restaurant were very friendly.

Very disappointing as stayed previously. Room cold, radiator not working to rectify it was turned on and thermostat removed! Light in bathroom not working and curtains off hooks. Breakfast - bacon, etc. not replenished and had to ask. The Manager extremely unhelpful - the weather forecast was snow and telephoned to ask that if the weather prevented us from getting there would we still be charged for the 2 rooms although I said we would come for another weekend. He told me he had a business to run and I would still have to pay. I found his attitude totally unacceptable as I was not postponing on a whim - it was snowing quite heavily.

Comfortable bed, excellent breakfast and good tv reception

We were awoken at 01.00 by rowdy foul-mouthed visitors to a function using the venue in the corridor outside our room and disturbed again at 0708 by heavy golf club machinery. The hotel standard is mediocre and the bedrooms are in an annexe necessitating an outside walk to the restaurant. Clearly the hotel descri[ption and use is not as a leisure facility as portrayed in their advertisement ie outside functions

I'm afraid we were disappointed with our room as the bathroom in particular needed upgrading, the whole look of the place needs up- dating. We didn't feel it was worth what we paid as we travel alot and have had much better value for money. The reception staff didn't give out correct information when asked about the bars that were and were not open and sent us off to the 19th hole bar when they must have known it wouldn.t be open at that time. Little things that made up a not to rememerable stay!

Clean and comfortable. A good position for exploring the Cotswolds and shopping in Cheltenham. We needed accomodation for a concert at Tewkesbury Cathedral and Brook Tewkesbury Park was very conveniently situated.

We were given directions to the room which was a long way from reception and were offered no help with luggage.

The hotel is in lovely surroundings, unfortunately is now looking tired in many areas, we had to move room as the first was very shabby, ok for golf or buisness trip..

nothing. I only booked this hotel because i wanted a pool. Only used it once but not for long. See below

The pool area was filthy. Mould everywhere, tiles and lockers broken. Could do with a complete revamp. Was not happy. Rooms stuffy.

Restaurant staff very good. But poor spoken English and poor information meant that I was sitting around for 15 minutes before being advised the the meal would be automatically added to the room. This should not have been a difficult query.

Room was not ready when I arrived. Not ready for 30 minutes after the advised check in time. Leisure facilities were 'tired'. Lockers broken and unusable.

Understaffed. Bistro menu not available after 6pm Other menu overpriced.

Our complaints are forwarded to the hotel itself - Bad experience and will never go again or recommend it to friends!!!!!

Location and facilities

The location was excellent

It's not a complaint,I just thought the En suite bath looked a bit tired,chipped and someone had tried to patch it up a bit unsuccessfully.

The location is good with excellent views across rolling hills and convenient for motorway travel. The bedroom and bathroom were clean and comfortable with good storage space.

I stayed at the hotel on a golf break about 6 years ago and was quite disappointed on this return visit. Most areas of the hotel apart from the bedroom are tired and in need of redecoration. While housekeeping in the bedroom was fine, the communal areas like corridors and windows needed attention and the tables in the golfers bar were left uncleared. We paid extra for breakfast and although there was plenty of variety in the food, there was almost no fresh fuit available and on the first morning the cooked breakfast was cold. Had there been a feedback form in the bedroom or had we been asked at checkout about our stay, we would have made these comments at that time. In all, it was a disappointing return visit.