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Newest reviews for The Chace Hotel

  • Hannah
      United Kingdom
    26 August 2014

    The food was lovely. Plenty of staff. Main hotel looks lovely. nice and clean. Friendly staff.

    No heating in the room Wifi signal very poor through out hotel. Bedrooms a little tired.

    7.1

  • Jaqueline
      United Kingdom
    20 August 2014

    restaurant

    postcode did not work with tomtom sat nav

    7.5

  • Christopher
      United Kingdom
    19 August 2014

    Affordable, comfy room with good wifi connection. Friendly helpful staff and only a short taxi ride from the city centre

    Room was a bit damp but only slightly

    7.1

  • Alison
      United Kingdom
    17 August 2014

    Staff were very friendly and helpful. Both breakfast and dinner were excellent.

    Bedrooms looking a bit scruffy, bed not very comfortable, better ventilation and some air con would be a plus

    6.7

  • Christine
      United Kingdom
    10 August 2014

    ambience, staff very attentive.the grounds food very nice

    nothing that i didnt like

    7.9

  • Julie
      United Kingdom
    7 August 2014

    The staff and hospitality were friendly. I only eat in the restaurant for breakfast and was very pleasant.

    The rooms and decor were dated.

    5.4

  • Morten
      Denmark
    6 August 2014

    Exellent hotel with a limitless hospitable, funny and friendly staff. Nice room with good bed (bridal suite)

    9.6

  • David
      United Kingdom
    3 August 2014

    Great staff.

    No complaints.

    7.9

  • Janet
      United Kingdom
    2 August 2014

    Old, dilapidated furnishings (from the 70's) only 3 plug sockets, one for the TV, one for the fan (hot part of July), we had the usual electronics, phones etc. Bathroom dated, mold, basic shower. Carpets were dirty, gritty & bubbly in parts, mold around the windows

    2.9

  • Janet
      United Kingdom
    29 July 2014

    Dirty rooms, had to be cleaned twice. Very dated furniture and flat beds... lots of mold in the bathroom and around the windows. Only 3 plug sockets. Carpet grimy & bubbling, dust everywhere.....

    3.3

  • Anonymous
      United Kingdom
    29 July 2014

    Price Location

    Dated decor Shower Noisy corridor swing doors

    6.3

  • Anna
      United Kingdom
    29 July 2014

    Rooms where clean and comfy,location was good for our stay-warwick castle. Staff were pleasant and helpful, and had good knowledge of local attractions.

    Stayed in room 53, was woken both mornings(5.10am) by the sound of banging water pipes, I complained and was told that it was what happens as boiler is on that side of building!! Numerous others had also complained, but nothing had be done about it. Tad annoying as I was on mini break and didn't enjoy being woken up at that time in the morning!! Also, we were in the 1970s built annenex, which isn't shown on the pictures, so you think when you book room that you're staying in the lovely old part if the hotel.

    6.7

  • Anonymous
      India
    22 July 2014

    Lovely garden, quiet and leafy surroundings. Good restaurant and service staff.

    8.3

  • Sallie
      United Kingdom
    17 July 2014

    we should say what didn't we like which would be nothing, the hotel exterior is breathtaking surrounding and staff are wonderful the rooms are just what you need beds comfortable and as for Lisa in the restaurant her politeness was just what you needed early on a sunday morning

    10

  • Colin
      United Kingdom
    15 July 2014

    Good friendly staff, rooms clean and tidy.

    Drive could do with a bit of tarmac in parts to replace worn sections, however, not really a big issue just offering a bit of improvement advice.

    7.5

  • Dan
      United Kingdom
    7 July 2014

    The under-staffed employees were faultless, they all went the extra mile to try and correct the hotels deficiencies, very nice people.

    The hotel appears to be devoid of any management, the delay for food seems to be a regular feature, even with just 4 tables being tended to. The quality of the food was poor on this visit, the soup was tasteless and swamped in soggy lumps of greasy croutons. I may have been unlucky as I was told that one of the 2 chefs was out sick. Restaurant ran out of vegetables - unacceptable. Not sure if this is the same with all the rooms, but my room (which I paid to be upgraded to) had no iron and no hairdryer, and that was an executive suite. You get the feeling the hotel lacks investment, there's very little attention to detail. Very disappointing.

    7.1

  • Elizabeth
      United Kingdom
    26 June 2014

    Helpful staff but not intrusive

    Nothing

    8.8

  • Dan
      United Kingdom
    22 June 2014

    Staff are very helpful and friendly, and personally the location was ideal for me

    The pot-holed car park, the 40 minute wait for food, the bed mattress was low quality and very soft to lay on, you can feel the hard base of the bed, No iron in the room, iron leant to me was a travel iron that takes 10 minutes to do a shirt with (badly). Very prefabricated feel to the extension block which is bizarrely at odds with the rest of the building. Décor looks tired.

    7.1

  • Teesside
      United Kingdom
    17 June 2014

    Lovely staff. Comfortable beds. Lovely building. Great value for money.

    Poor tea and coffee facilities, but staff responded immediately to requests.

    9.2

  • Anonymous
      Austria
    15 June 2014

    To whom it may concern: Do not book your trip to The Chace Hotel! You might experience the same dissapointment as we did. The hotel unjustifiedly charged us with £100 after our departure for smoking in the room and late departure. Fact is, that as we are all non-smokers and left the hotel at 8 am, the hotel only wants to increase its profit by fooling its guests. So please, don't make any reservation in The Chance Hotel.

    4.2

  • Thomas
      United Kingdom
    9 June 2014

    Rooms were above average. We only used hotel as a base, as we were involved with family locally, so we cannot comment on food or bar.

    WIFI ? disappointed on the 24 hour restriction considering price of rooms. However, we would use the Chace Hotel again.

    8.8

  • Michael
      United Kingdom
    1 June 2014

    Poor service, the bar staff were always elsewhere. Restaurant was closed on the Friday night for gods sake !

    5

  • Anonymous
      United Kingdom
    29 May 2014

    good value, basic accommodation clean rooms continental breakfast -very basic but good, tasty full English breakfast

    We would have liked to use the bar facilities but as the hotel was very quiet during our stay, it had closed by 9pm. We didn't ask them to open especially for us so bought elsewhere and took to the room

    7.1

  • Andrew
      United Kingdom
    29 May 2014

    They gave us jugs of milk when requested. There was a bath.

    No fridge in room.

    8.3

  • Geraint
      United Kingdom
    24 May 2014

    The manager

    6.7

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