Brook Chimney House Hotel  

Great value hotel for the money. Helpful staff and great room. They only have a very small seasonal menu but the quality is fantastic and great value!

Reception particularly pleasant, helpful and efficient. Room service query very pleasantly handled by the young man who dealt with it.

Disappointed the prawn salad on the menu was not available (early evening Friday ?) Some noise outside Friday night up to 1in morning. Possibly from smokers who used the porch nearby at other times.

Stayed before and great location , food good staff friendly

Did not get a wake up call or paper ordered reception staff not brilliant or very helpful

For the business traveller it is a convenient location just a mile from the M6 junction ( J17?) . An older hotel but completely modernised inside and a typical 3* type hotel. Room was nothing special but fine. Bar snack arrived promptly and was well presented and tasty.

Hotel was rather quiet ( it was December ) and the large lounge was semi deserted. Bar was unattended most of the time due to the lack of customers and only fizzy beer available. Breakfast was slow arriving considering the small number of guests. Bathroom had no heating and was cold.

Its location to my work

I am sorry to say that room 9 was a bit of a dirty room with coffe on the walls, something on the bathroom door? And wall paper torn off the walls.

Very good hotel for service and food. Room was very comfortable.

The shower in the room was very poor. Sometimes we had no hot water and the pressure was dreadful. We ordered a daily newspaper, but for some reason it wasn't logged so we didn't always get one.

Damp smell Low pressure shower Had to wait to checkout whilst receptionist finished her breakfast ! We booked an executive room - just not worth it

It was a very nice hotel easy to find all the staff very friendly and the room was clean and tidy

I couldnt fault the hotel so it was an enjoyable stay

Staff were friendly although place seems a bit run down and food not good.

Apart from breakfast which was excellent though grossly understaffed but by wonderfully friendly staff, the best feature was the enormous bed. After that leaving was a great pleasure. I should mention that the staff throughout were very pleasant and helpful but appeared poorly trained and seemed to have no manager.

The hotel is 4 star - a joke surely. Reception were incrdibly friendly though initially unable to provide more than one room key. Late arrival understandably offered a reduced menu however my duck was undercooked even after a second attempt and the replacement pasta seemed to be served in tomato soup rather than sauce. The 2 courses for 2 with a bottle of decent house wine cost an extortionate £65 and the shower was almost useless. Staff training is definitely poor.

Location was good for our trip to Manchester, from Wiltshire. Accomodation was fine and peaceful even though it was not far from the motorway.

Shower was lacking power. The paint work was looking tired in the main areas

Location and surroundings are tranquil and relaxed, staff are helpful.

Staff could have be more supportive when dealing with complications in rooms.

Great staff - clean rooms - great location

2Nd time the free WiFi did not work. Next time it happens I will not return ........