The Hillcrest Hotel  

location

Cold Rooms, outdated decor, shower didnt work properly, kettle was old, bin was filthy, bed was hard. not a pleasant stay. Lucky i got drunk or i would never have got to sleep on that hard bed!

The staff were excellent and the hotel was clean. It was good value for money. Generally the food was good. The room was very large and the hotel was very quiet (we stayed on a Tuesday)

We chose this because we had a dog but on arrival found that dogs are not allowed in the bar or anywhere other than your room so we had to leave her in the car whilst we had dinner. The bed was not comfortable and the hotel is generally tired although they do appear to be painting (there were wet paint signs up). Booking. com says italian food which it was not. The sausage at breakfast was of poor quality and there were no vegetables with dinner.

The Hillcrest Hotel is now tired and is in need of a full refurb

For the above reasons we would not recommend

Staff are nice

Had a bad experience there and sorted it out with the manager who was very helpful...

Near to Whiston Hospital, friendly staff.

It was handy for where we were going and the room was available at a good rate

Tired decor throughout, I think it's about due refurbishment

The rooms were clean and the price was satisfactory. It was quiet and had wi-fi connection in the rooms.

The first room we were shown was exceedingly hot. The thermostat did not work and no one was available to fix it. The second room was better and the thermostat worked. The water pressure was abysmal. The shower dribbled and we had to flush the toilet by filling up the metal waste paper basket from the bath. The whole hotel needs a makeover.

The hotel was very clean and tidy through out the staff where very helpfull and polite from the reception to the bar staff even to the cleaners in the morning. The work we are doing is going to go on over a number of months and we will be using the hotel at every visit.

The hotel is a bit tired and cold (poor heating)

The food was good but a rather limited selection.

The mattress was very bad, One side was in good condition the other was totally collapsed leaving a two tier effect.

Warm and cosy atmosphere. The staff were friendly and the hotel had this privacy feel to it which I liked very much. The pub food was amazing. The best chicken and mushroom pie ever tasted! I would definitely come back.

Hotel very dated. Public areas mirrors doors filthy. Suite was out of 60s era. Cheek to charge so much. Needs a major update in everything Bed awful

Would stay again