Brook Madison Hotel  

Need attention to detail. The outside lights were out and it was difficult to find the entrance in the pitch black. Fine when I got in and proved to be good value for the money.Clean and reasonable size room. Would use them again. Breakfast adequate but do not like tea stored in a flask. The small detail of fresh tea and coffee in the morning would make a great difference.

Ease of use and good car parking.

Toilet seat broken and net curtains need cleaning

Helpful, friendly and very courteous staff

An observation and suggestion; having booked a Double Room for two nights we found ourselves in a room with two single beds. On querying this we were told the manager had tried to contact us to tell us of the change. As the situation was known would suggest that any change of room is mentioned on arrival not left to the guests being left to find out themselves. We were given the option of "the problem room" or a change of room for the second night. Our opinion of the Madison is unchanged "Good "but a little "fine tuning" is needed.

Very poor lighting outside the hotel, hard to see where parking spaces were. Room not clean, bath had hairs in it, carpet not vaccuumed properly and generally dusty. Paid extra for executive room which had free wi-fi but still charged at front desk for it. Room was also supposed to have an iron and ironing board but these were missing. Staff at front desk not friendly at all. I would not recommend this hotel to Swindon travellers unless everywhere else is fully booked. Overpriced and poor quality

Appreciated the prompt response to my request for an earlier check in

Great location, easy to get to. Had smoking rooms on ground floor. Good size rooms, clean and had very comfortable beds. Extremely quiet, no noise from main road. Breakfast was a buffet style and had everything you needed.

We arrived when it was dark and found the car park very dark and a bit difficult to see where we were walking to reception. Could have done with some lighting.

Very friendly hotel and clean and tidy

Efficiency - I had asked for extra pillows in my room at the booking stage and it's not very often that it actually happens. Everyone was polite and efficient.

Smart looking and very comfortable

The food and beverages area needs a superviser and training for staff

Location & decor was good

Cleanliness left a lot to be desired especially in the bathroom

This was my second time in this hotel and therefore I was already aware of the location and facilities. The rooms are quite large and ideal if travelling with children. The location is excellent for shopping and within easy reach of the motorway if travelling towards bristol/bath.

Wifi was advertised as free on BOOKING.Com and on my last visit this was free. However this time the staff told me that this was no longer free and the fee was something in the region of £7 per day. Furthermore I was charged £2 because I paid through Credit Card.

I like Brook Madison Hotel is because of helpful staff and its location near to local amenities.