Brook Madison Hotel  

Need attention to detail. The outside lights were out and it was difficult to find the entrance in the pitch black. Fine when I got in and proved to be good value for the money.Clean and reasonable size room. Would use them again. Breakfast adequate but do not like tea stored in a flask. The small detail of fresh tea and coffee in the morning would make a great difference.

food poorly cooked evening meal rejected breakfast greasey

It was a friendly, clean hotel and excellent value for money.

friendly helpfull staff nice relaxed athmosphere made to feel welcome

It was clean and adequate for my needs

Was told there was a 24 hour front desk. No-one there at 0.20am had to call reception on the phone. The person who answered did not announce themselves as reception staff and made it very unclear as to whether I was even in the right place! They did not explain about breakfast - had to ask (they gave me the impression I had asked a stupid question - what happens about breakfast?). Breakfast staff didn't do much better as they told me to take a seat then 3-4 minutes later told me it was all self service! I think there was an assumption that I knew what to do - I must have stayed there before, which of course I haven'T.

The staff where very helpfull

the rooms we stayed in where very poor, dirty carpets, wall paper ripped and torn off, dripping taps. Some of the windows where rotten and coming loose and the level of noise from outside made it difficult to sleep. The food for the cost was very substanded.

Needs refurbishment urgently - in our view at the moment deserves no more than two stars.

Very tired and uninviting. Decore poor, pealing wallpaper, badly creased net curtains, and poorly hung tired main curtains. No remote control for the TV, onlly one mug for tea or coffee - no spares available in the hotel !! had to make do with a caffe latte glass. Only one chair in the bedroom - two missing. Another chair was found for us, but not matching, it came from the conference centre, as it was the only one available.

Free internet.

Room cleaners start at 7.30am and make a lot of noise. £2.00 charge for using a credit card. Wi-Fi did not cover my room. Breakfast coffee is awful.

Good location

£2 charge for credit card - this wasn't mentioned when booking

Close to work, friendly and comforatable

Lovely decor, welcoming staff - overall once inside it was a great experience and I sure would be better in the summer months, see issues below...

Signage to hotel is not lit at night in the dark it is not clear how to exit the hotel car park car park itself is very dark For winter months I would be hesitant to book again as a single female traveller, as nice as the place was.

The room was too hot for comfort.

Efficiency - I had asked for extra pillows in my room at the booking stage and it's not very often that it actually happens. Everyone was polite and efficient.