The Maids Head Hotel

Receptionists were very helpful.

The ambience, and feel of the hotel, plus the menu and food, which was refreshingly different to the normal we tend to get when we travel, as normally we stay in corporate hotels near airports.

The Regent Suite which we stayed in was obviously near a function room and there was the annoying fact that staff or people were using a facility with a swing door that kept banging.

Room was in newer part of the hotel and was quite modern and comfortable. Some noise from aircon units outside.

The bath, which had a metal base coated with a white finish, had a sharp edge. My leg scraped across this edge when getting into the bath, leaving me with a painful wound.

The hotel is ideally situated in the centre of Norwich. Although the servise is very much okay I would not qualify it as a 4 star hotel; 3 stars at the most.

The staff were pleasant, the hotel wonderfully clean and the location was very central to the City.

The only think I would comment on is the hotel doorways can be quite narrow and my partner (being 6'6) did bang his head a couple of times. The other comment would be the hotel had no lift and we were staying on the third floor, but saying all this I would stay here again because it was such a lovely hotel.

Food was very good, especially as my wife cannot eat dairy food, they went out of there way to accomodate her.

The lift would not always go to the 4th floor.

The history of the hotel and its prime location near to the cathedral and the cities shopping and restaurants

ventilation in bathroom could be improved

The staff were very friendly and smiled. They were very helpful and efficient. The room was well appointed and had a fabulous view of the catherdal. The room was very hot but there are fans available on request did not find this out until the next day

The courtesy and friendliness of most of the staff.

Some of the Reception staff were less than helpful. The noise of the deliveries and binning all the hotel`s bottles at 5am was not helpful, to say the least. We overlooked the car park, which was a noisy place.

Cleanliness and spaciousness of room. Historical interest of hotel building. Helpfulness of staff. Parking in a city centre.

We ordered a newspaper for the Monday morning, it did not arrive.

Staff at the front desk said they weren't aware we had booked a twin (instead of a double). It was good that they were friendly and helpful and still could arrange for a double room.

The room we got had a blocked window that couldn't be opened. The room was rather warm and airless and there was no way to change that apart from keeping the door to the corridor open. I should say that we didn't complain as it was obviously the last twin room they had.

We were not happy with the room they offered us as we arrived 2 hours prior to check in time but they happily changed it to a much better room and looked after our luggage until it was available. The reception staff were very helpful with information.