The Maids Head Hotel

Left a shirt in the room. Phoned the hotel on day of departure, staff said they would have it at reception to pick up the following morning. Made a 20 minute detour to go back to the hotel on way to Norwich airport only to find no shirt at reception or lost property.

We had a comfortable, quiet room - other guests were not so lucky and complained of the outside noise. I asked for a quiet room when booking so I was pleased that the staff complied with my request.

map to find hotel was difficult to follow - as a visitor we did not know the area at all - where to park the car was not made clear in booking confirmation. i have already recommended the hotel to my work colleagues as we thouroughly enjoyed our weekend stay.

The location of the hotel is perfect, the fact that it has history strecthing back many centuries makes it an ideal location to tour the city.

Ease of access to the shops

Took two days and four requests to replace a light bulb

Nice comfortable quiet room, convenient parking and close to restaurants and shops

drinks in the bar were very expensive. Breakfast was chaos, there were too few staff for the number of guests, twice a table was set up for us and then someone had come in to the dining room and taken the table by the time we were called. A notice asking people to wait to be seated would have dealt with it. Staff were very helpful though and did their best, but overall management seemed to be lacking.

Fantastic service from staff who efficiently responded to our request to change the room we checked in which was quite noisy as it was facing the main road; we got an even nicer room! Very centralised to the main city. Fantastic facilities for a 3-star hotel.

Receptionists were very helpful.

The ambience, and feel of the hotel, plus the menu and food, which was refreshingly different to the normal we tend to get when we travel, as normally we stay in corporate hotels near airports.

The Regent Suite which we stayed in was obviously near a function room and there was the annoying fact that staff or people were using a facility with a swing door that kept banging.

Room was in newer part of the hotel and was quite modern and comfortable. Some noise from aircon units outside.

The bath, which had a metal base coated with a white finish, had a sharp edge. My leg scraped across this edge when getting into the bath, leaving me with a painful wound.

The hotel is ideally situated in the centre of Norwich. Although the servise is very much okay I would not qualify it as a 4 star hotel; 3 stars at the most.

The staff were pleasant, the hotel wonderfully clean and the location was very central to the City.

The only think I would comment on is the hotel doorways can be quite narrow and my partner (being 6'6) did bang his head a couple of times. The other comment would be the hotel had no lift and we were staying on the third floor, but saying all this I would stay here again because it was such a lovely hotel.

Food was very good, especially as my wife cannot eat dairy food, they went out of there way to accomodate her.

The lift would not always go to the 4th floor.