Brook Westfield House  

The hairdryer in the bathroom was too hot to hold. Neither of the phones in the room worked so calls had to be made using a mobile which was a pain as outside calls do not get answered. I asked twice for someone to look at the phones but I was just ignored. Room service food was bad - food was cold and wine was warm. The room was far too hot and no fans were available. I asked for an iron and an ironing board which took 3 hours to locate and I needed it there and then. On the gym, 2 out of the 4 treadmills don't work and the foot straps on one of the rowers does not work which makes if impossible to use. The staff member on reception is rude, stand offish and makes you feel like he is doing you a favour letting you stay there. When I asked for the iron he answered by saying 'room?' Nothing else.

Location

Was unable to get the shower to run with hot water

Being a small inn, the staff is very helpful and the location very convenient, local shopping access is very handy and is the reason why, when I go to Leicester from Montreal Canada, once a year to place flowers on my husband's grave, I would not stay anywhere else, I feel totally secured in that specific Brook Westfield House. Blaby village is as we say "so cute and so homy", already looking forward to go back next year! Do not change anything, many years approx 25 years my in-laws and of course my sweetheart husband we had many dinners when it was called 'time out' so for me going to Brook Westhill is like a pilgrimage, different name but same ambiance.

convenient for my purposes close to small shopping centre and some banks

unfortunatlythere are no lifts , so if on any floor other than ground you will have to climb flights of stairs not good if you are elderly

Old & tired furnishing & room smelt like a public toilet!

I managed to leave my mobile phone in the hotel room. I didn't spot that until I got well on the way home. When I arrived home your receptionist Jill had left a message on my home phone informing me that she would post the phone asap. The mobile arrived within a couple of days. Please pass on my grateful thanks to all involved. Regards David Catherall

Clean ,comfortable and good location. Very friendly and helpful staff .Hotel had ample parking . Good location as approx 2 miles from m69/m1.

Clean and tidy hotel. Food was nice. No complaints

nothing. i hated it.

The night porter was very obliging and opened up the bar when a party of us arrived very late and very thirsty. ALthough he was the only person on duty he was very good.

Disappointed I coundnt use the swimming pool. I have osteoarthritis and cannot use the metal ladder. I can only use a pool, if it has graduated steps.Also the restaurant was very understaffed and breakfast on the second morning was by any standards chaotic.

we had a lovely stay time to relax the staff were plesant, and the rooms were clean, they had all that you need coffee tea biscuits T.V. breakfast in your room, what a luxury go for a swim have a spa or go to the gym the staff are there to help anyway they can.What more could you ask for, i will be coming back to the Brook Westfield House and i would recomend this hotel to all my friends. thanks again Mr A.J.Kettle

Good clean room, excellent internet, Also the girl on reception was very welcoming & informative (not sure of her name but she had blonde hair with a black streak)

I was looking forward to using the pool, but it appeared to be out of use

Close to family, staff friendly and very willing to accommodate anything required.