The Westmead Hotel  

Not at all impresed with the total lack of comunication on how the fire alarm went off at 4 am and not told what to after it was switched off and rain was leaking through bathroom ceiling

This hotel was absolutly filthy I had booked for two nights for our anniversary and we couldnt wait to leave, the bathroom towels were dirty there were long curly black hairs all over the bathroom floor and the mounds of dust in the room was unreal, the phone had layers of it! I suffer from asthma, so it wasnt plesant.It was overpriced the evening meal was cold and overcooked and we waited over half a hour between starter and main because the staff were too busy dealing with a function, we ate somewhere else the next evening which was much better. I wont be staying here again, if I hasnt have paid upfront id have demanded a refund. I would definately not recommend.

Nothing satisfied me about this hotel at all, appart from the view of my car and the exit route as I left.

The room was luxurious with king size bed and facilities were wonderful and cleanliness

The staff were very helpful and friendly. The beds were very large and comfy. Food was excellent.

Location.Parking

The room we had No 8 was rather dark with a window over the service yard that did not provide a pleasent prospect. This room allocation on a Sunday night when the place seemed empty and we were staying two nights was rather odd. We have stayed before and we were very impressed by the room we hadon that visit.

Bar Food - Not many healthy options Wifi - poor signal strength

Friendly staff, convenient location between my family in Alvechurch and Birmingham, on site parking, near m42. Quiet room with very comfortable beds. We booked a special 2 night offer which was good value for money. The continental breakfast was fine.

Sunday morning breakfast service was very inefficient - the hotel was having a Valentine offer for a romantic night including breakfast so many guests arrived for breakfast at 9.30. They then waited for half an hour in the bar as the empty tables had to be cleared and relaid, this could have been done in 5 minutes with willing staff and a good manager. Monday morning service was no problem with the regular, efficient, friendly staff on duty.

Friendly receptionist, nice breakfast, comfortable room, plenty of parking.

the bed

e food and sirvice

Staff were profesional and efficient from the outset, we ate in the bar and the food was really nice and good value for money. Our room was clean and modern with a really nice bathroom. All in all an excellent hotel at the right price.

Rooms r nice and clean and the beds r gigantic ...

From the momment we arrived the staff could not do enough to make our stay that little more special. Although they were very busy with over 300 people having there xmas parties, the staff re opened the restaraunt just for us. They were all very busy but you would not no this by the excellent service we recieved. The manager served us in the restaraunt & the head chef found time not only to cook us a fantastic meal but came to see us to make sure we had enjoyed his food. We cant recommend this hotel high enough after our stay, we can only say that we will be returning in the very neer future.

Made extremely welcome.

The room heating was fine, but the bathroom relied upon the room heater. It should have had a heater or heated towel rail of it's own.