Ramada Cromwell Stevenage  

Staff all very helpful.Service in dining room good.Hotel clean.Ample parking.Close to good shopping and trains to London.

The showers need an up grade they drip - some of the rooms are above the kitchen and very hot - room 311 very noisy due to ajoining cupboard containing noisy pipework.First night of stay very little sleep had to be moved to 309.following day - Breakfasts too expensive.Should come with the room.Food prices for the location much to high.Used to eat at the hotel before it changed hands - to expensive now - ate my our meals at local venues instead.The prices charged would lead one to expect air conditioning at this hotel and free bar snacks.- Not worth the money.Beds need an upgrade.

Good car parking area. Centrally located. Breakfast would have been first class but for the coffee.

The black main entrance doors were awkward to open and the reception area was not customer friendly. Our romm was at the front on the first floor. There was a great deal of noise from the revellers in the High Street which continued well after midnight. The bath was awkward to enter and the wash hand basin had been cracked for many years. The W.C. cistern took ages to refill. Energy saving light bulbs gave insufficient light to read by.

Location

Noise (single glazed) poorly decorated, old, small room

It is very central and friendly staff and clean.

Very dated in need of re decoration.

Very professional staff, very comfortable bed, strong wireless signal, unbeatable price, tesco express and boots across the street 50m, many dinner options available close by.

Small bathroom, needed a new shower head, nothing serious.

I don't make a habit of writing reviews unless I am particularly impressed or unimpressed. Sadly, I was not impressed at all with the ramada cromwell. I had emailed a month in advance for a room suitable for my walking disabilities, which I had a reply to say they could accommodate me and that the restaurant etc would be open. On the day we had travelled over 150 miles and when we got there no such room was available because the cleaners had not bothered to clean all the rooms. The receptionist sent me miles around the hotel, up and downstairs 3 times to different rooms, which were so far from the main hotel area they exhausted me. I had to sit in the bar while my husband looked at the 3rd room. Along with no cleaners, there were no kitchen Staff, chefs at all to make food and it appeared that there were literally only 2 members of staff left to run the whole hotel. Neadless to say we left without staying. Shocking

I have complained to Ramada and this [as far as I know] is being dealt with

The room was clean and comfortable.

My room wash basin hot tap didn't work.

The location was fantastic for an evening out with work colleagues. The receptionist who checked me in was very friendly and helpful

The rooms were tired, not very clean, noisy in the morning, bed was uncomfortable.

conveniant

tired

The hotel could do with refurbishment.

The staff were very welcoming and a problem of a dripping tap in our booked room was sorted immediately with a change of room.

It suited oour purpose and the experience was unremarkable.

I really liked that the Ramada was so close for family members to get to so they weren't driving all day. It was big enough to keep everyone and seat us all for the two parties. The staff was very courtious and professional. I also liked the fact the Ramada was close to nearby attractions, such as Hatfield House.