The bed was a bit too springy for my taste, but it wasn't so bad that I complained. I've stayed in other rooms here and know that this is the exception and not the norm.
Though the hotel is luxurious and well-appointed, it is starting to show its age in a few places: cracked bathroom tiles, obvious water damage from water running down the side of the bathtub, etc. This is very minor, however, so it definitely won't prevent me from staying again!
Upon arrival, I was informed that I'd received a complimentary upgrade to a deluxe double room. This was a pleasant surprise, as the room was very well appointed and comfortable.
I ate breakfast in the restaurant each morning, and the service and food were consistently excellent.
Housekeeping, room service, front desk, and restaurant staff were all very polite, friendly, and professional.