Mercure London Kensington  

a short distance from earl`s court and Piccadilly line that takes you conveniently to Heathrow, good bed, bathroom large enough. also enough closet space. Nice to have the oppurtunity for tea and biscuits in the room

there was a door connecting two rooms and you could hear normal talk from the adjoining room.also being able to open the window would have ment fresher air in the room

Staff were very pleasant and helpful

The location is great, staff was very helpful and breakfast very good. All in all, an excellent value for money, taking in consideration it is about London.

Two single beds sticked together do not make a double bed.

The price was excellent. Decor was clean and modern

No bar or anyway to buy drinks after 10pm was a pain

Location.

I booked an Executive King Room. Whereas the facilities were of a godd standard in the room, the size of the room was very disappointing. I could have got a bigger room at Premier Inn!

The hotel rooms had an ugly smell...abviously because the windows cannot be opened for vantilation. The reception staff looked like had a bad news!!! Only one gentlman who seems to be from East Europe was professional and friendly.

Really confortable beds. Good localization.

Lousy breakfast, really small bedrooms.

The staff were very friendly, nothing was too much trouble. The room was clean and little touches like the tea and coffee tray and the complimentary soft drinks in the fridge, and the use of a safe made all the difference to a comfortable stay. The location was good only a short walk to Earls Court tube or Gloucester road tube stations and restaurants and shops close by. A very pleasant stay and would recommend this hotel to family and friends.

Lovely hotel, great extras such as complimentary champagne for new year celebrations and a stocked mini bar with complimentary soft drinks. Comfortable bed and linen. Great price

Expensive breakfast price

Does not worth it.

Room is too small.

Location, room size, bath room

2 single beds stuck together with 2 single quilts and 2 single bed sheets, how do you call this a double bed?! Saw other reviews complaining about this issue before booking, so sent them an email demanding a proper double bed, they emailed back saying everything's arranged. When I checked in I asked again about the beds they made sure that it was a double bed, yet when I got into the room, it's 2 single beds with separate bed sheets and duvets!!! Unbelievable! On the second day when we went back to the room the key did not work, we went to reception only to find that there was a system error and our room was listed as vacant! so the cleaner reported "there was stuff in the room", left the room half-cleaned, and had our keys blocked. When we gained access to the room again, we found the beds half made(that's right, only one single bed was made, the other was not! Again that's gonna be a challenging task if they had gave us a proper double bed!), glasses soak in the bathroom sink...

Staff were friendly and welcoming, in particular, the bar / coffee shop staff. Complimentary soft drinks provided in the fridge - water / coke / lemonade.

Breakfast was okay, limited range, no variation from day to day. Hotel has recently been decorated, slight smell of paint in the room but of no concern. Small sections of skirting missing in public areas etc, just needs finishing off.

The description on the internet does not diiferentiate between the 'standard double' room and the 'classic double' room.We were put in a room described as 'classic double ' which in fact was too small for one person and was very uncomfortable. The attitude of the receptionist when we asked for another room was rude,arrogant and unhelpful. No effort whatsoever was made to resolve the situation, on the contrary as far as this hotel is concerned the receptionist is always right. Needless to say I will not stop at a Mercure Hotel again nor will I be recommending the chain.