Mercure London Kensington Hotel  

The hotel is in a great location, the room was good and clean.

What really put it down to me was the reception service… They weren’t very friendly and whenever I needed them, I felt treated not as a customer, but as someone who was asking for an indecorous favour. I informed them I had given the hotel details in order to be contacted. 2 friends of mine tried to contact me and reported that the receptionist didn’t pay too much attention and said straight away that there was no one with that name in there. Also, I tried for 3 times to do a reservation for the following week, as I was going back to London for 2 nights. The receptionist was always too busy, asking me to come back later. I ended up going to another one, Blakemore, which was almost the same price and 10 times better.

Location good for our purposes

We tried to get the same hotel as our daughter and partner (Premier Inn) unfortunately it was fully booked the Mercure website stated rooms were "compact"- I didn't realise that estate agents wrote mercures website-I believe that there is a human rights guide to the minimum amount of space that prisoners should receive -this probably just complies - basically they have taken a standard hotel room and halved it to double the income . room was stuffy a/c was inefficient which given the size of the room it was attempting to cool meant it probably was faulty- whole hotel was very hot and stuffy .breakfast was adequate , My advice is to book the Premier Inn just down the road ,same location , vastly superior and more comfortable

Very little

Rooms very small. Bar staff unhelpfull.

The staff is most welcoming and helpful. We enjoyed having a mini-fridge although we only drank water from the soft drinks provided. The work desk and tea area were both big enough to function well. The hotel is very quiet inside, despite being on a busy street and next to Cromwell Hospital. We also enjoyed the location, close to Earl's Court Underground Station, good restaurants, and a Sainsbury's.

Although larger than average for a European hotel room, our twin room (#306) had a couple of design challenges. Coat hooks on the back of the door or on the wall would be most helpful. The bathroom counter was a bit stained, although very clean.

reception area is nice

shower

Nice location, friendly staff, nicely decorated

Room 511 should become a single bed room, it was claustrophobic small, no room to move in.

From my initial entrance to the hotel, the staff attended to my every need, they were very polite, helpful and friendly. Their knowledge and expertise made my stay comfortable. Even though it is a chain hotel, I received the personal touch and not just treated in a manner that would be similar in other chain hotels. The staff excelled themselves and should be rewarded by management for the skills they portray, they add quality which is hard to find in many businesses these days. From my observation and knowledge in auditing hotels, this is one that I would highly recommend. My room was small but cosey and extremely clean with every facility required. Thank you for a pleasant stay.

The hair dryer was hard to use, I would have liked to use the TV to watch the news, I believe it was an extra fee and it would be nice to have free access to WIFI but other than those three minor dislikes everything else was perfect.

Despite being on a busy street the traffic noise was negligble. Everything was clean and fresh. Iloved the "real" coffee machine in the room. We arrived early and the hotel stored our luggage while we went for lunch.

I felt there was not enough in the way of information packs in the rooms. We didn't know there was computer services available and also a wi-fi would have been benificial.

The staff were friendly and helpful and the rooms were clean and comfortable.

Breakfast was poor (range of items for a 4* hotel)

The size of the bed and the staff. Drinks in room was a nice touch too.

Hotel very clean,good location,

Lack of good evenig meal Menu.