Quality Crown Hotel Kensington

I was booked out to another hotel, the best western. Staff helped me with luggage to the new hotel but the reservation had not been made in my name so there was confusion on check in. Information had not beeen transferred and it was not clear who I should pay. I paid the best western hotel. My stay at the best western was very good. Check-in staff at your hotel were very helpful but clearly embarrased by the problem. I would book best western next stay.

Sort out your reservation systems so you do not need to book to other hotels

Great location, clean and friendly hotel. The compact room and double bed was however a bit too compact for a couple.

staff very friendly, a chocolate placed on your pillow every night, that little bit of sophistication and niceyness.

bathroom could be a little bigger, more milk for coffee and tea in room

Convenient location, close to alot of amenities, staff very helpful.

On arrival, had coffee and pastry but the coffee was awful and pastry was not that fresh and thought it was expensive for the quality offered.

The standard of the housekeeping was first class

The hotel would benefit from air conditioning , the air con and extraction in the bathroom didn't work. The shower head and water pressure was a joke. Only 1 pillow per bed !

the location was great and the room was ok but small normal for london train station very close 4 min walk

the manager was not helpful i book a wake up call and never got it and he just do not care and there is no alarm clock in the room the food was poor

The exceptional kindness of the staff

The breakfast was good

The room was small and awkwardly shaped. The traffic noise was unpleasant.

the breakfast

small size of room

v. Hard bed. V. small room size

Wi-fi access and location

Room was very noisy - could hear everything the couples on either side were doing and saying, including the non-stop arguing Scottish couple. Comfort double was very tiny. Found a cockroach crawling in my bed so I cancelled the rest of my booking and found somewhere else to stay. Definitely not as advertised.

It was handy for the West End of town and the breakfasts were good, if not brilliant. Serving staff were very helpful

I was shocked at the size of the rooms and the beds. It was not at all clear to me when booking using Booking.com that I was to be given a budget sized room for what I considered a decent rate. Each of our 3 rooms was tiny, with narrow corridors and tiny bathrooms. The TV service was awful - a complex guide through TV and films was clumsy to use with limited TV options. Most of the entertainment available had to be paid for. The hotel internet service in the foyer cost £5 for 30 mins - this is rediculous in this day and age and would shock any US customer who is used to this FOC.