Not value for money.
We expected more from a 4 star hotel.
We booked a double room for 3 nights over a weekend, which cost £400 plus £7.50 per night extra for our dog. For this we got a nice room, looking out onto a brick wall.
As our stay was to celebrate a special occasion, we upgraded to a room to a kingsize bed, overlooking the river. This cost and extra £40 per night.
The room was spacious but nothing special. Little things were disappointing, such as logging onto the internet, which kicked you out when not using it for a few minutes.
The hot/cold and on/off dials on the shower fitting were loose, almost coming away from the unit. The height of the shower head was fixed in one position , so it could not be lowered or raised and also the shower head would not stay in position, drooping forward and washing the wall more than the person in the shower.
The double doors onto the balcony would not shut or lock properly and the bed cushions and cover had long pieces of material hanging from it, as thought they had been caught and pulled. It made the bed look tired and unkempt.
The main door to the room was old fashioned and fiddly, making locking and unlocking a chore, we just wanted to leave and enter the room without hassle.
On the breakfast menu, espresso and latte coffees were listed, yet when we ordered them, were told that they were not available as the machine was not turned on. What does it take for a machine to be turned on? Surely customer service comes before anything else.
All these things are small issues but when added together, can be disappointing...especially at £195 per night.
A real pity as this hotel has potential.
The location is idyllic, really beautiful. The hotel is located next to a river, with a large garden to sit in. As the hotel is in its own grounds, it is very quiet and peaceful. Great place to relax after a busy day.
Great breakfast, friendly waitresses.