Craiglands Hotel  

Clean, modern style room with good furnishings.

The hotel was only a short distance from the main town and a very pleasant walk. The bedroom was nice and large and airy and the ability to be able to open a window meant that we could regulate the temperature to suit ourselves.

The room was difficult to find as you had to go up one flight of stairs then across another flight but the numbering was not easy to follow. We had to wait an awful long time for hot water to flow through to shower or wash. Very little shelf space in the bathroom to put our things on, and there was limited dinner service on the night we arrived because of a function which meant we had to stop en-route to eat and arrive very late

It suited our needs for a wedding we attended

The bedrooms were disappointing, the building is old and grand and you were expecting the rooms to be decorated and furnished to a similar standard, I would have expected to pay around £45 not £94 for the room we were given, the bed was very small as doubles go and was quite uncomfortable, the bath towels were however of good quality and ample size which makes a pleasant change.

the room was spacious and airy and extremely comfortable

Sadly the shower was a disaster - no hot water and really not user friendly, and the bathroom was cold.

The hotel staff were excellent.

Felt abit dated and creaky. The ceiling in the bedroom was covered in dust webs.

The location

The hotel is in a poor state although the public spaces are fine. The bedroom although a fair size was poorly furbished with peeling wallpaper and a depressing feel. Breakfast was mean with service only fair.

Pleasant room.

Poor or non existent signage to find your way around the hotel. Extreme noise from function room below. Complaint resulted at first in being fobbed off with dishonest promise of when function would end. Breakfast arrangements were chaotic.Poorly co-ordinated waiting staff, no information about what to do,long wait for service, disjointed inefficient way of working seemed to be hampering delivery of service. This was not what one expects of a hotel of this calibre.

Nice hotel staff very good ,food first class,good car parking,will be staying here again

The staff were very helpful and polite especially the waiter we had for our evening meal on New Years Eve! The hotel is in nice grounds and the canopy and red carpet added to the occasion with there being a Ball and it being New Year celebrations. The breakfast was good although we had to keep pestering the waiter staff for more coffee and toast as we were a party of 7 people. The Brasserie was nicely furnished and decorated for our meal.

Our room was a family room and is in need of updating! Our son had to sleep on a sofa bed which was very uncomfortable as I ended sleeping on it! There were only 2 mugs left in the room for 3 people to share. Our son wanted a shower and there was no hot water so we had to make do with a bath! We booked 3 rooms as a family and we were all well spaced apart and the older generation ( in their 70's) given a room on the top floor! Food was ok but overall the entire package was overpriced!

The breakfast. was excellent.Beds are comfortable.Carpeting nice throughout No local information in bedroom. No soap in bathroom. Long curtains overhang radiators cutting off heat Didn't like all the dark paintwork etc - it makes the place look gloomy

Cant think of anything that we particularly liked

The photos on the web make it look plush but it was anything but, just very worn out.

The room was superbly spacious, the bathroom was lovely. The building was very nice indeed, the bar area and dining area were also very good indeed. Parking was good, and it was in a very nice location. The staff were all friendly and helpful. Breakfast was delicious and well laid out and served. Very good value for money.

Quite a few little things. In the room, the cold tap on the bath did not work, the bath ran at a trickle and took about one hour to fill. The room was quite cold and the single radiator was not enough to heat such a large room properly. The tv had only a selection of channels rather than freeview which is standard in most hotels these days. The clock in the room did not work. Attention to detail was poor. The service in the restaurant was pretty poor. We were the only diners and waited an age on every course. Two of us ended up giving up on coffee and mints as we had been sitting at the meal for about two and a half hours and couldn't stand it anymore. The food was lovely though, if a tad overpriced. Overall, with a bit more care and attention this hotel could be really top class.

The location was very good

We were given a room to find someone was still using it then given another room and yes the same thing happened this was also still occupied. The weekend was to celebrate our silver wedding anniversary.There seemed to be a shortage of staff when we went for breakfast.We had to wait for plates for hot food,crockery etc.Overall we had nice weather and the hotel is in a nice location,but a little pricey .