Craiglands Hotel  

A beautiful, very peaceful location and quiet atmosphere in the hotel, so very relaxing during the time we were there. Our bedroom was quiet as requested (not the fault of the hotel there we two noisy guests in a room near us) and high up as requested with beautiful views over the tops of trees. A good English breakfast. An invigorating walk down into Ilkley, about 10 minutes at the most so very a healthy experience.

The bathroom was a bit dated, but everything worked and it was clean, so can't fault that. A feature of an old but very grand Yorkshire stone building.

Clean, modern style room with good furnishings.

The staff were very helpful and polite especially the waiter we had for our evening meal on New Years Eve! The hotel is in nice grounds and the canopy and red carpet added to the occasion with there being a Ball and it being New Year celebrations. The breakfast was good although we had to keep pestering the waiter staff for more coffee and toast as we were a party of 7 people. The Brasserie was nicely furnished and decorated for our meal.

Our room was a family room and is in need of updating! Our son had to sleep on a sofa bed which was very uncomfortable as I ended sleeping on it! There were only 2 mugs left in the room for 3 people to share. Our son wanted a shower and there was no hot water so we had to make do with a bath! We booked 3 rooms as a family and we were all well spaced apart and the older generation ( in their 70's) given a room on the top floor! Food was ok but overall the entire package was overpriced!

The staff were helpful and attentive and overall it was a pleasant experience. The situation is also good for our purpose - touring the Yorkshire Dales

My wife is confined to a wheelchair and the many sets of spring-loaded double doors on the ground floor are a real problem for people in her situation. Someone alone in a wheelchair probably could not cope and a carer less able than me may well have to call for assistance every time they visit the dining room or brasserie (4 sets between reception and brasserie) . Staff are very willing to help but are not always available.

Lovely tastefully decorated room.

The relaxed attmosphere

Good sized comfortable room. Excellent food. Very good value.

The wifi was out of action.

The Setting is magnificent

There were a couple of occasions when we had to wait for attention at reception or th bar, but it wasnt a problem and on the whole the staff were very helpful

Pleasant room.

Poor or non existent signage to find your way around the hotel. Extreme noise from function room below. Complaint resulted at first in being fobbed off with dishonest promise of when function would end. Breakfast arrangements were chaotic.Poorly co-ordinated waiting staff, no information about what to do,long wait for service, disjointed inefficient way of working seemed to be hampering delivery of service. This was not what one expects of a hotel of this calibre.

Nice hotel staff very good ,food first class,good car parking,will be staying here again

Staff friendly, excellent breakfast and comfortable lounge to read in whilst waiting for friends to arrive,

Rather noisy wedding going on until 12.30. Could have been put in a room well away from the noisy wing. Howling gale made the windows rattle and we had to stop this with newspaper.

The staff were very helpful. The Bistro seved very good food at a reasonable price. The room was very clean and tidy. The noisy floorboards were the only bad thing but then again it's an old building. All in all we had a great weekend at the Craiglands in Ilkley.

Most of the staff were friendly. Breakfast was good.

The room I was in was cold. The water was cold and the towel rail was cold. There was not clear signage to the room from the reception area. The restaurant was overpriced. The food was not good with overcooked and tasteless vegetables. I have stayed in much higher quality B&B's and was disappointed with the facilities at Craiglands. The building looks impressive but it does not deliver.