Cranbrook Hotel  

Staff was polite and responsive. Were readily available and responded immediately to any requests. Location is good. There is a small market close by to buy things like Water, Snacks, and plenty of restaurants too. There is also a Laundromat 5-10 mins (walk) away, and Iflord train station is another 5-10 minute walk with a Shopping Mall (The Exchange) opposite it. Clean bathroom with warm water. Breakfast was okay. Fresh and warm every morning but at a ridiculously early part of the morning (6:30 am - 8:30 am) - considering we were on holiday!

The hallway was really dirty. Nothing smelled bad but the carpet was very dirty. The carpet in the room was so dirty that even after I vacuumed it (MYSELF), my 4 year old son's feet would literally get "black" after half an hours play on the floor. We had to wash his feet every half hour, or force him to keep his socks on, or play on the beds. I don't want to think about how dirty his clothes used to get. The TV had one channel for children and that only worked at some parts of the day. During the evening (6 pm onwards) it used to play a message that channel will resume in the morning. Given the condition of the room the price charged was way to high. It looked like it was designed for truck drivers who come in to spend the night and move on the next day. Not designed for families. No mini fridge in the room and the table and drawers were all broken and falling apart. Its a shame because the location was suitable for us as our friends were close by. We visit London at least twice a year and it was our first and last time at Cranbrook Hotel. I would say the room was worth 40 pounds a night and we paid 100 pounds per night for 5 nights. Such a waste of money.

I really like the bed and the fact that there was a terace so I can enjoy my coffee in the morning on fresh air

The bathroom was too small

When I arrived at the Cranbook the hotel car park was full so I paid £5.50 into a parking meter for the rest of the day only to go to reception and be told my room was in their sister hotel The Park so this is the hotel I have reviewed.

The Park hotel manager was rude and abrupt, insisted on taking a photocopy of my driving licence and wanted a £20.00 deposit for the room key which was to be left at reception whenever you left the hotel. The hotel now has a copy of my driver’s license and credit card details so any day now I’m waiting for hertz to be on my doorstep demanding their car back! The room door was hanging off its hinges, next to no water came out of the shower, no headboard, the room stank and breakfast was abysmal!

Good British Breakfast. Staff Kindly. Good Price.

Location far from the city.

A good budget hotel, and had a fine breakfast too.

Internet is super fast, staff is friendly, great location. Highly recommended

Great price and proximity to rail station. Friendly helpful staff. Good Breakfast. Nice new bathrooms.

It was clean and basic for what we wanted I. Would use it again

It was at the right price and close to all local shops and pubs for the men I worked with.

the female receptionist or i think was the manager was sitting behinde the reception smoking and not thinking people could see her but the smell from the fags hit you as soon as you walked in (we ant silly) if i was to of smoked in the rooms i am sure i would of been banned and kicked out,so i hope your selfs do some thing about it

The staff was very friendly and professional. Room was small but functional, and clean. Everyday we got new towels. Breakfast was good. The hotel is at 10 minutes walk from Ilford Train Station, and the district is suburban but clean and safe. Recommened for brief stay to visit London, and for business. Also, is very close to the new Olympic village located in Stratford, about 5 minutes by train!

Trip to the central area of London may take from 20 to 30 minutes.

The english breakfast served in the morning is excellent.

The bathroom is dirty. The rooms and the carpets are dusty. The corridors are shabby. No hot water.

On-site parking, price. 24H desk. Room was cosy.

Wifi Internet didn't connect. Communal areas could be smarter.

Evrything was very good :) and we thank you very most for that