Macdonald Craxton Wood Hotel  

The staff were second to none - friendly, helpful and cheerful. They made you feel very welcome and as though you were the most important person there. We ate in the bar, but from the restaurant menu and the food was excellent - nothing was too much trouble for the staff.

The room was tired and urgently needs a revamp. I wouldn't class the room as being 4 star at all. The bathroom needs updating - the sealant around the bath and the other amenities was brown in places and the grouting was coming out of the floor tiles. There was no sense of luxury to the bedroom - I would have expected this from a Macdonald hotel, having stayed in other hotels of the same brand. Also - the website said you could check in from 1 pm but when we arrived at 2.45pm, our room wasn't ready so we couldn't - this was a wasted journey for us as we could have gone straight into Chester.

I thought the hotel was fabulous. The staff are friendly and helpful, and the food was excellent. The hotel has good facilities, and I would recommend it.

Excellent value for money, gorgeous setting and wonderful facilities.

Food was a little expensive.

The staff were great, the area and grounds were lovely and the food was second to none. Would stay again and have already recommended to friends.

The relaxed atmosphere & closeness to the venue for the business meeting

Good strategic location for North Wales and the North West, easy parking, easy to find, quiet, nice size room, good facilities.

Room could do with more lighting - I.E. there was no desk light; and a couple more power sockets.

I am a weary traveller as work means I have to stay in hotels 2 or 3 nights a week. I am not often impressed, but I certainly was this time. Excellent sttaff, extremely good at engaging with customers, highly professionnal and genuinely friendly. The restaurant is superb.......food truly excellent. The hotel is a little dated, but that is unimportant when the overall experience is very good. Well done to all the staff at Craxton Woof.

Nothing to dislike......a touch expensive, but I guess you get what you pay for.

We have stopped in alot of spa hotels, we a a mature couple now as the children have grown up and we both enjoy the leisure hotels now but we have never stayed in a Macdonald Hotel before we have hadn't been to Chester for a long time. So I booked your Hotel up on the internet. I must say we very much enjoyed our stay with you your facilities were very good and we both found the hotel staff very friendly and very helpful. We both thought the standard of breakfast was excellent. We have one evening meal in your Restaurant and thought it was very good. We would not hesitate to go to stay in a MacDonald Hotel again, in fact we are thinking of booking to stay in your Bath Spa Hotel

All staff really helpful and friendly. Restaurant excellent. Food wonderful.

Location was very good

We were supposed to have free internet, I had to go every day and ask for bt tokens and they didnt have any!! When I asked it was like the receptionist was paying for it her self she said "they havnt delived any tokens" and that was it, so I had to sort it out my self with bt every day I was there.The same was when I came out my room one day and the receptionist was chatting toi the room girls.I Waited 30 mins for her to phone a taxi in the end I went to my room and used the net, she was still chatting away with no one on reception!! Nice location but staff need training!!

Location was lovely and the staff were very helpful and friendly. Breakfasts good plenty to choose from.

Very tired room in need of improvement.

Having to walk outside to use the pool etc

The staff were all very pleasant. Beds extremely comfortable. Hotel in a beautiful quiet location. We would certainly return to this hotel.

Put in a twin room but told they would change it to a double - this didn't happen. Some of the furniture in room 101 only fit for the bin