Macdonald Craxton Wood Hotel  

Please note we (my wife and I) were booked in to stay at the hotel on a Sunday through to and including Tuesday night. At the eleventh hour we telephoned the hotel to see if we could, in addition, be accomodated on the previous Thursday through to Saturday night giving the hotel two days notice. The reason for the late request was due to a change of plan on our behalf owing to my wife's disability. A stay of 6 nights in total.

Very dissapointed with our 1st night at a 4 star hotel room at £124-00 - the room basicall was appalling. A meeting with a senior member of staff in private saw the whole matter resloved in a very tactful and business manner. We were moved into a much better room and at the end of the day we enjoyed our stay. The staff could not have been more helpful or understanding. I would however question one of the female receptionists when speaking on the telephone who informed me that the room we originally occupied was one of the best rooms in the hotel when this was clearly not the case. I learnt later that that part of the hotel was awaiting renovation so why were we put in it at £124 per night

We have stopped in alot of spa hotels, we a a mature couple now as the children have grown up and we both enjoy the leisure hotels now but we have never stayed in a Macdonald Hotel before we have hadn't been to Chester for a long time. So I booked your Hotel up on the internet. I must say we very much enjoyed our stay with you your facilities were very good and we both found the hotel staff very friendly and very helpful. We both thought the standard of breakfast was excellent. We have one evening meal in your Restaurant and thought it was very good. We would not hesitate to go to stay in a MacDonald Hotel again, in fact we are thinking of booking to stay in your Bath Spa Hotel

Very pleasant rural location within 10 minutes drive of Chester.

As with all hotels I have known, there are minor imperfections. For example, there are inevitable signs of wear and tear but nothing drastic. Also, some noise could be heard in a ground floor room from a first floor room. That again is difficult to avoid.

Location was very good

We were supposed to have free internet, I had to go every day and ask for bt tokens and they didnt have any!! When I asked it was like the receptionist was paying for it her self she said "they havnt delived any tokens" and that was it, so I had to sort it out my self with bt every day I was there.The same was when I came out my room one day and the receptionist was chatting toi the room girls.I Waited 30 mins for her to phone a taxi in the end I went to my room and used the net, she was still chatting away with no one on reception!! Nice location but staff need training!!

Friendly staff

Spa separate from hotel. Breakfast too expensive.

Suited our needs being close to Chester and family in the Wirral. Not cheap but with discount we felt value for money. Asked to change rooms when shower didn't work -staff very obliging. Liked fact that room spacious and quiet. Lovely breakfast-good selection on the fresh buffet plus option of freshly cooked full English. For us the 'celebrity chef dinner menu' whilst good was a bit too expensive-only dined in 1 night. Pool and gym in adjacent building very pleasant. We would use the hotel again if the price was right.

Bit disappointed as we pulled up- not an attractive building with first view of kitchens. Had expected more of the country house feel with impressive entrance and comfy sofas in the lounge.

Location was lovely and the staff were very helpful and friendly. Breakfasts good plenty to choose from.

Very tired room in need of improvement.

Breakfast and the swimming pool facilities

Housekeeping, restaurant, service

The restaurant was too expensive

All staff really helpful and friendly. Restaurant excellent. Food wonderful.

Très bonne table, excellent petit déjeuner. Cadre très reposant

There are no comments available for this review

There are no comments available for this review