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Newest reviews for Macdonald Craxton Wood Hotel & Spa

  • Anonymous
      United Kingdom
    September 2, 2014

    Bar prices & coffee very expensive

    5.8

  • Juan
      Netherlands
    September 2, 2014

    -staff was incredible friendly and ready to help -spa

    -having to queue to be seated for breakfast

    7.9

  • Raymond
      United Kingdom
    August 30, 2014

    Good sized room, well equipped, very clean and comfortable, consistent with the overall reputation of this hotel chain compared to the more basic chains. Excellent swimming pool and gym. Very good restaurant, reasonably priced.

    8.8

  • Gerard
      Ireland
    August 26, 2014

    Staff very friendly and helpful. Rooms decent size and comfortable bed. Good Wifi. Nice mature grounds.

    Standard of food was only okay. I ordered a Lamb and Chorizo Pie and got a Fish Pie. As it was the fish pie was very good but you do expect t get what you order. Table next to us ordered two fish n chips and only one arrived!! Next day the mains were again only so so. The breakfast was much better standard and went down well. Beautiful fresh croissants highlight. Menu in restaurant over priced for the fare on offer.

    7.1

  • Robert
      Cyprus
    August 24, 2014

    Stayed here for a week and experienced/saw several examples of poor attention to detail - slow service, wrong orders, buffet not replenished even when asked.

    7.9

  • Wendy
      Australia
    August 23, 2014

    Room size, quietness and view excellent. Swimming pool and fitness centre great. Food average and very expensive, would prefer more healthy options.

    Only the food options

    9.6

  • Margie
      United Kingdom
    August 21, 2014

    Breakfast was excellent. Location really nice, my room was big and comfortable and well appointed

    7.9

  • John
      United Kingdom
    August 21, 2014

    Excellent friendly staff,room was huge and set out really well for a family,really enjoyed our stay.

    Cobwebs in bathroom,old blood stain on bathroom floor, shower controls broken,shower screen leaked water onto floor.

    9.2

  • Anonymous
      United Kingdom
    August 13, 2014

    Very comfortable room and fantastic food in the restaurant. Second time we have stayed and hope to go again soon.

    9.6

  • Gemma
      United Kingdom
    August 5, 2014

    The new leisure facilities were brilliant and the food in the restaurant was lovely as were the staff in the restaurant

    Price of the food was very expensive Room was disgusting marks all over the windows glasses were filthy Reception staff were awful took far to long to check us in and leisure staff left one elderly man to try to deal with everyone while they organised other things on the front counter The hotel did have a wedding g the next day however the staff should of been dealing with this elsewhere rather than leaving paying customers waiting

    5.4

  • David
      United Kingdom
    July 29, 2014

    Friendliness of the staff, Always willing to help Room clean, tidy and spacious. Food was excellent Attention to detail fantastic.

    Only one really and that was the Wi fi.

    10

  • Georgina
      United Kingdom
    July 29, 2014

    Comfy bed Very clean Friendly and helpful staff Excellent location to Cheshire oaks and Chester zoo Relaxing and quiet Good parking

    Pricy food but very nice Stream outside was a bit smelly

    10

  • Jan
      United Kingdom
    July 27, 2014

    Location and facilities.

    The price of the breakfast.

    8.3

  • Neil
      United Kingdom
    July 26, 2014

    bedroom spacious and spotlessly clean Spa lovely and modern Staff really helpful

    Not the fault of the staff as they were lovely but we arrived at 10.30pm and there were sandwiches only and no white bread left. We are used to staying in hotels which have a better menu for late arrivals. We were in the reception by ten to ten am next day and breakfast was already over so my partner had no proper dinner and no breakfast. This is the sort of area where a lot of out of towners visit and if coming from London it's a late arrival so would be good to take this into account when looking at the food you offer. This element I am afraid would definitely put us off staying again which is a shame as the staff were lovely, the place spotlessly clean and the facilities great

    9.6

  • Sharon
      United Kingdom
    July 19, 2014

    Spa pool and food was also good!

    Water leaked through shower door when having shower. Could not turn cold water tap on in sink. The bath was not clean, had to clean it before taking a bath. Felt like they rushed us with breakfast.

    8.3

  • Jeff
      United Kingdom
    July 15, 2014

    Location & gardens were good...also good staff..and food in the restaurant in the evening as excellent

    Rooms were very tired looking...okay a refurb is planned, but not value for money with what you get currently. Litter on the corridors not a welcoming site..and the fact still there the following morning is poor. Bar/Restaurant prices for drinks is extortianant..£4.50 for a bottle of water !! Although selection at breakfast was good...have to say the quality of the hot food was poor

    5.4

  • Lynn
      United Kingdom
    July 12, 2014

    Lovely rooms and friendly staff!

    Restricted times for children using the pool! This wasnt made clear at time of booking!

    7.5

  • Jill
      United Kingdom
    July 9, 2014

    Location/Setting

    Slightly confusing arrangements over book dinner. They couldn't ring from reception to advise the restaurant that we had arrived late for our booked table - rather odd.

    8.3

  • Andy
      United Kingdom
    June 29, 2014

    Lovely surroundings!!

    7.9

  • Anonymous
      United Kingdom
    June 23, 2014

    Idyllic and very peaceful country location. Staff were very friendly and helpful. Room we stayed in was very spacious, clean and everything worked. Good choice of meals and drinks. Easy parking close to reception. Enjoyed the rest and short drive into Chester

    Only minor -drinks at the bar a tad expensive.

    9.6

  • Anonymous
      United Kingdom
    June 10, 2014

    Staff lovely and friendly.

    £17.50 for breakfast was a lot to pay for the small portion of cooked breakfast especially.

    6.3

  • Cathy
      United Kingdom
    June 10, 2014

    Excellent attentive staff, lovely spacious rooms, delicious breakfasts. Would definitely recommend

    10

  • Eileen
      United Kingdom
    June 8, 2014

    The Spa was not open refurbishing.

    9.6

  • Ann
      United Kingdom
    June 7, 2014

    Everything. The suite is beautiful. A place to unwind. That's why I keep coming back. !

    9.2

  • Donna
      United Kingdom
    June 7, 2014

    Outstanding customer service

    Nothing - the whole experience was fantastic - thank you I would definitely recommend you and stay again .

    10

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