Best Western Cresta Court Hotel Manchester  

The stay had to be cut short and money refunded for one night as there was a large group of troublemakers in the hotel and staff did not deal with the situation or call the police until the problems had been going on for hours. I expected the group to have been asked to leave when they first became abusive to guests at the hotel. In addition to this, although the room was relatively clean, the bathroom appliances were covered in limescale and there was not much hot water.

Value for money (but see below)

Continental breakfast was available for £3.50 on first day but only full breakfast available on second day at £8.50. Why?

Noisy! Noisy hotel, extractor fans inside room and outside window, stupid ignorant guests arriving (sober) at 3am and talking at full volume till 4am in the corridor (activating the light which illuminated our room under our door) no soundproofing. Calls to reception to deal with it; some acted on, others just left to ring. Shower was faulty so flooded bathroom. Just dreadful. No sleep at all. Wrote complaints on their customer comments cards and spoke to reception in the morning. The following day they emailed and offered an upgrade on our next stay. Rest assured that this is an offer we will not be taking up. I have travelled the world and this stay was in the top 5 most terrible experiences in a hotel.

Ok room - fine for an over night stay

The people in the Cresta Court are the hotel's main asset. Helpful and welcoming they were a pleasure to deal with. Room service is fast

Rooms are very basic, wifi worked only very sporadically although free wifi was one of the hotel's main selling points. Breakfast lacked anything for those of us who don't eat fried foods or pastries - would have been nice to have a fruit salad, fresh juice, cheese

Convience and location in respect attending 2 meetings in the nearby area and also the close proximity to the tram,

The staff were brilliant. The girl on reception was really helpful and the restaurant manager was so nice. The room was clean. Everything was really good.

Location (close to Manchester Airport) at a reasonable price.

Staff were great, especially in the restaurant, the food was extremely well prepared and served with class

The bed was awful, and the state of the extra quilt was a discrase, it came with old blood and urine stains and although I made this clear to the reception staff and left contact details and a complaint, heard nothing, this is not a good hotel for business, Travelodges and Holiday Inns from now on.

It is located in a quiet but quite central area. Very comfortable and clean.

The larger rooms are slightly more expensive but very good value

I heard some doors banging very loudly in the night on a couple of nights. I am not sure if these were the fire doors or doors to people's rooms

Hotel and location good but there was no water pressure at all coming out of the shower, which was very annoying. But for the money we paid was ok would stay again but would check the bedroom next time.

great location, good for airport transfer and metro fro manchester city centre.

Bar area lacked atmosphere and felt empty and austere.