Best Western Cresta Court Hotel Manchester  

Good value for money!

Maybe the design...

apart from its location which is close to Altrincham town centre. your hotel need big improvement in term of facilities, decoration, modernisation and staff training.

The entrance or the reception is so poor and ugly, I was expecting better than this, your receptionists are fair and provide average customer services however some of them need to get more training or be friendly at least. " They don`t smile :(( "

The staff always have a great welcome when you check in very friendly the rooms are very cleane

The room was very spacious with great facilities. Staff willing to help and friendly. Clean hotel and well presented.

nice clean large room, good parking good breakfast selection

bathroom reception staff not as frendly as mentioned in other comments.

recently refurbished room. quiet part of hotel. lovely staff. good value for money

strong smell of paint. window needs safety catch as a child could easily stand on a chair and fall out (2nd floor). no grab handles in bathroom above or on bath. no bin in bedroom for used teagabgs etc so dripping on carpet.

Loved the cosy feel of the hotel. Felt very safe and very friendly and the staff were lovely. Great value too.

Nothing. Everything was perfect.

Location is close to metro

Rather noisy at night. ? Party going on in the hotel and loud, possibly drunk people outside.

Excellent value for money. Free parking. Handy for Manchester

Couldn't get the shower to work

Clean environs, close to railway station; all standard facilities.

Convenient location. Friendly staff

Room rather small. Water- pressure low, water not very hot, difficult to fill bath. Bed was not very comfortable.

Very central

On Sunday evening we had a meal in the hotel restaurent it was not edibable. It was roast beef. The regular menu advertised was not available. This was very poor advertising. The only part of the meal i ate was the starter.. I had to go to the bar and buy crisps. I would not eat in the restaurent again.

convenient for motorway access

not a dislike but would appreciate some special offers on prices

Very suitable for our needs visiting family and shops.

Nothing.

Hotel has good parking areas. Reception & in-house staff were very pleasant & attentive. Bedroom austere but cleaned and tidied very well

No chair in bedroom, just a stool. Difficulty in managing food on room service tray.

Staff were very attentive and helpful. Excellent breakfast and good dinner availability. Chef was going out of his way to cater to requirements - he even wrote down the recipe for a desert one of the customers liked. Good sized and spotless room, which was quiet at the end of the corridor facing the courtyard as requested.

Walls are a bit thin so that you can hear everything from your neighbours, but otherwise no problem.

The receptionist Rhianne who could not have been more helpful. The breakfast was fine

The barrenness of the room with no colour and hard bed with hard pillows. The bar meal was pricey

All very good, no probs.

everything appart from the food during the week food at the weekend is far better

food during the week

the rate we got was excellent value

The larger rooms are slightly more expensive but well worth it

Small point but my newspapers were delivered late 2 days out of 3 - after I had left for the day

Friends 40th party so 20+ attended the comedy night

Being harrassed by a drunk male who was not ejected by members of staff. Room above entrance 3am groups leaving, very loud shouting, cars doors banging. 5:30 am drunk male fighting and shouting in corridor, group shouting, arguing, banging on doors, threats to call police etc etc I raised these issues with the front desk, who apologised, took my telephone number and said the duty manager would call me. I have still not had a call, its now several days later. Customer Service is really poor, no-one dealt effectively with the drunken man. This was the worst night my wife and I have ever spent in a hotel.

the wedding we attended was great we have left feedback in the room, wedding planner was professional and did her job excellent.

room a bit jaded, small compared to premier inns value for money we booked on line, thought we booked directly with hotel. was charged £55 when we booked in which we thought was changed as we were part of wedding people - originally quoted online £72 but then were told the £55 was just for the room and no breakfast included and that if we had booked directly with the hotel we would have got breakfast. Didnt know that.

Location was excellent easy to get to and park with good links to the city. the price was such good value and we went to a wedding reception there and the food was really good.

would like a good reading light but that is being fussy

Excellent family room that can accommodate 2 x adults and 3 x children. Children happy with their bunk beds and TV's at the end of each bunk

The shower wasn't particularly powerful or hot. On a very cold weekend in the uk, the rooms were not particularly warm (even with the additional electric wall heater on).