Crewe Hall - QHotels  

Our stay was relaxed. The staff were very friendly and informative about the local area.They were very helpful and nothing was too much trouble.

The room was quite large and very comfortable. A very nce setting and beautiful place to stay. The breakfast was excellent.

Room 3105: the whole night a pump or motor is running above the ceiling (maybe heating or Air-Conditioniong) sleeping impossible !!! Never book Room 3105 if you want to sleep......

Staff who were very good at making you feel at home and who were always polite and helpful

Bit on the cold side in our room but not a major complaint

Its a very beautiful place.

Room service breakfast was very sub-standard

Helpful staff who were able to deal with our needs to a high standard, the room upgrade was welcome and appreciated.

In the information it did not differentiate between room styles, the 'new' wing was ultra modern and the house was character, we wanted character and the spa, the distance between the two was considerable and we were dissapointed to have to eat in the Brasserie rather than in the Hall, again this was not made clear. Put 'pins' on Hall suites or write number of room on newspaper to prevent theft! Ask what the guest would like toi get from the visit before allocation of rooms? this may assist in the guest getting what they want at the outset and avoid changes to roomes etc after booikng in? The Brasserie food was excellent but overprieced for the volume of food that was served. Customers should be advised that the room price is changed on a daily basis to help understand the bill. Small things but the service is always 'the sum of its parts'.

The hotel was generally good, as expected, however please read comment below to explain low mark regarding cost.

I was very shocked on further inspection of the bill to see that my double cognac from the brasserie bar cost a wapping £25!!! Is this the correct price? Please respond.

The easy accessibility from main routes,the superb facilities and grand splendor of the property and its gardens,and the smiles and friendliness of all the staff encountered . The superb value for money,in every aspect.

Crewe hall is an amazing building, really beautiful. Staff were extremely helpful and friendly. Will stay at the hotel again. The only problem was the young girl who gave me my massage which I booked while staying at Crewe hall, had to stop her half way through as she never had a clue how to massage which was an awful shame and was offered a refund so they were very fair. On the other hand my mother also had the same treatment in the spa and her massage was very good, given by another girl. Will not use the spa if I return but will recommend the hotel.

Was traveling with my mother and required twin beds, unfortunately we were unable to upgrade as the rooms in the main building ie the suites etc were double beds only so we had to stay in a standard room only, which were nice but would of upgraded to have been able to enjoy the main building and to have the views of the garden and grounds.

We were very happy to get the chance to stay there after visiting it a few months ago when a relative stayed there. Being originally Cheshire people, I have known of the Hall all my life but never before been inside. It does not disappoint! That apart, the staff were remarkably pleasant, the food excellent and the room, although not in the old part, which is what we would have chosen, were excellent and had the advantage of easy, step-free access from the car. Important to my wife who is somewhat disabled. The price offered was very good.

The Dining Room was a disappointment, in that it was terribly noisy! Hard surfaces everywhere, (not even table cloths!) made for very bad acoustics. The food was good, the service good but we could't talk or even hear what the waiters had to say.

The Hall itself is brillient a really beautiful place. We went to a wedding there and it is a fabulous venue for a wedding. The old part of the building has beautiful bedrooms which we visited with relatives who were lucky enough to get one, very spacious and luxurious. Breakfast was buffet style with a good choice.

Make sure you request a bedroom in the original part of the Hall. Ours was in the modern block and although large, not a patch on the older bedrooms. Nit picking now but the headboard on the bed was very dusty but the rest of the room was clean. No biscuits nor bottled water in room which we are used to having in a four star hotel.

Wonderful Sunday night deal - excellent value for money - have recommended it to friends and family. Staff couldn't be more helpful or friendly. Will definately stay again and will try others.

The Brasserie seemed very dull to have a drink in comparison to the Ranulph Room where we enjoyed Sunday Lunch. We would prefer to enjoy a drink at a more comfortable lounge