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Newest reviews for Crockstead Farm Hotel

  • Richard
      United Kingdom
    September 8, 2014

    Comfortable room and quiet.

    Poorly trained staff

    6.3

  • Graham
      United Kingdom
    August 12, 2014

    We used this hotel for a two night stay and found it in a very peaceful location.The staff at Crockstead Farm Hotel, were magnificent, they could not have been more helpful, nothing was too much trouble. The food was wonderful, and the accommodation was up to a high standard.

    Nothing

    8.3

  • Anonymous
      United Kingdom
    August 7, 2014

    there was no signal/wifi & no TV switcher

    6.7

  • Magdalena
      United Kingdom
    July 28, 2014

    Nice surroundings Friendly staff Nice breakfast with duck eggs

    Our room was incredibly dirty. It probably has not been cleaned for months. There were cobwebs and dust everywhere. The kettle had dirty brown water inside. Non of the dishes were clean. The bedsheets were clammy. The outside areas were also not very well looked after. It is a shame that such a nice place is not being looked after properly. With some TLC it could be amazing. I would not recommend to anyone to stay there. Everything needs a major make over first.

    2.9

  • Janice
      Australia
    July 5, 2014

    Ducks in the pond

    Nothing

    7.9

  • Patricia
      United Kingdom
    June 28, 2014

    The setting was wonderful such a shame it could be such a great venue

    The room was very small Mattress hard and bed creaked a lot. When sat at dressing table had to keep moving to let other person pass by. The tv was postage stamp size no remote I asked for one which was promised but never forthcoming and when turned tv on it was not connected to system at all. Only 2 hand towels supplied no bath towels so impossible for both to take a shower. Staff very dozy at breakfast . Did not clear dirty dishes from tables when previous occupants left so we had to sit at table with dirty crockery which was not removed before our breakfast arrived . Credit card machine did not work, Luckily I had cash Will not stay here again

    5.8

  • Barry
      United Kingdom
    June 17, 2014

    Receptionist was very welcoming and friendly.

    8.8

  • Anonymous
      France
    May 11, 2014

    Location is quiet with pretty garden and duck pond.

    Bar area is upstairs and is dark inside. Our breakfast was served here rather than in the dining room. There was only 'cafe' food on offer for an evening meal so we had to go out. Staff were pleasant but we felt they lacked training in hospitality.

    5.4

  • Susan
      United Kingdom
    May 6, 2014

    The peacock that roamed the grounds...

    Staff unaware of booking...had to prove it! Bed hard as a brick. Room didn't look like ones on website. Breakfast very late and unappealing, made to wait outside hotel for almost twenty minutes to be let in for breakfast with no apology. Cobwebs all over balcony...100% will not return or recommend this hotel! I felt like we were a total inconvenience.

    3.3

  • Angela
      United Kingdom
    May 6, 2014

    The view on arrival is nice and the resident peacock was a welcome sight at the door in the morning! Receptionist Ross was lovely and helpful.

    Apart from Ross, the staff were children and had no clue what they were doing. the reception is never manned so always a wait for staff. the wifi did not work at all at any point during our stay. The room looked nice but was dirty, the whole venue seems in need of a tidy up and is just tired. Bathroom old and needs a refresh. Breakfast is a shambles and although only 8 people in the restaurant when we were trying to eat the food went as soon as they placed it out as they just bring out around 4 slices of a toast a time and a few bits of bacon etc. Overall for a £110 this hotel is way to expensive. If I'd paid £65 approx. I probably wouldn't have minded but only £20 less than the 4 star Buxted park just up the road.

    4.2

  • Peter
      United Kingdom
    May 5, 2014

    Forgot my shaving kit and they went out and bought replacement so I could relax and enjoy my meal. Peaceful and good quality throughout.

    Wi fi didnt work well in my room.

    10

  • Anonymous
      United Kingdom
    April 28, 2014

    The location is very good with beautiful views etc.

    The service was non existent. We had to wait 15 minutes for someone to turn up at reception and even then that person only arrived after I had walked through the whole hotel looking and shouting for someone! The general state of the hotel was messy and it could definitely do with a decorative overhaul. Our room was basic but it was clean, again needing an update in decor. The bar area was more of a bar you might find in one's house (a bit like delboy's in 'only fools and horses'). There were no customers at all but loads and loads of dirty glasses overcrowding the tiny bar. Very disappointing. We had breakfast the next morning in the bar area - not sure why it wasn't in the restaurant. The breakfast itself was average at best - a minimal selection of cereals on a very small table with one jug of milk and one jug of orange juice. The cooked breakfast wasn't great with everything overcooked. For what we paid for the night (£110) the place was a complete let down and not worth half the price we paid. Sorry to be so negative about a place but this hotel is in a fantastic location and could be an absolute gem. The state it is in at the moment, coupled with the very lax service, takes it a million miles away from being that gem.

    4.2

  • Shaun
      United Kingdom
    April 21, 2014

    The Location and setting for the wedding was lovely the staff very friendly.

    The bathroom was a bit dated and the shower was a little grubby, there was no small fridge in the room were we could store water. Thats all.

    7.5

  • Anonymous
      United Kingdom
    April 18, 2014

    Ross? was friendly and helpful as was the chef who looked after us at breakfast without being intrusive. Our stay was quiet and peaceful.

    We had a few difficulties accessing the wi-fi, but with help managed on the second day.

    7.5

  • Keeley
      United Kingdom
    April 15, 2014

    Bathroom very grubby and Lino needed renewing !!!!

    5

  • Anonymous
      United Kingdom
    April 15, 2014

    The reception staff were extremely friendly and welcoming. They could not have done more to make me feel welcome.

    The window was by the bed ground floor so could not be opened and I felt air ventilation was poor.

    7.1

  • Anonymous
      United Kingdom
    April 9, 2014

    Staff were extremely helpful and accommodating.

    9.2

  • Glenda
      United Kingdom
    April 1, 2014

    The welcome and attention to detail by the staff was faultless. Very well looked after and look forward to a repeat visit. Would recommend this hotel highly.

    10

  • Colin
      United Kingdom
    March 22, 2014

    A nice hotel, good potential

    Disorganised

    6.3

  • Carol
      United Kingdom
    March 15, 2014

    Really friendly place, staff were nice and food was excellent. Would definitely go back!

    Wifi didn't work in bedroom

    7.1

  • Lucy
      United Kingdom
    March 3, 2014

    the friendliness of the staff and very relaxed atmosphere. all was spot on

    no dislikes

    9.2

  • Gary
      United Kingdom
    February 25, 2014

    Venue is lovely. Staff were very polite and helpful but seemed to be untrained.

    Cold room, cold restaurant even though there is a lovely big fire place. We stayed on the ground floor and had to listen to other residents who were there for a Ball slamming and kicking doors and swearing until 4am. We would have gone home but had consumed too much to drive. The bed had a big wooden headboard which made it uncomfortable to sit up and was a standard double, I would expect a king at that price.I could go on but won't. Very dissapointed as we got married here in 2006 and our guests and ourselves had a great time. Would not return

    5

  • Steve
      United Kingdom
    February 18, 2014

    Room was basic but clean Breakfast was excellent

    No hot water in room Duvet on bed seemed to small

    6.7

  • Anonymous
      United Kingdom
    February 16, 2014

    Nice room

    TV or wifi didn't work

    6.3

  • David
      United States of America
    February 14, 2014

    Remote and in the country side. Custom made breakfast included in the price. Other visitors commenting on the delicious dinner.

    Heaters on timers which are centrally controlled....our heating didn't work (in the winter) and staff brought in a portable heater. Tiny, tiny shower.

    6.7

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