Cromwell Lodge Hotel  

Shabby.poor quality and badly trained staff.bathroom was awful.never again.it is grossly overpriced for what it is.must remember never to stay in any establishment owned by green king again,they should stick to what they are good at which is brewing and budget pubs,i e hungry horse.

I enjoyed my stay at Cromwell Lodge very much, nothing was too much trouble for the staff in fact the staff was the best I have encountered in a long time.The food was always good, hot and well presented.I Shall certainly go there again.

I stayed in a single roomwhich had a padded stool but not a chair, my daughter was in a single room also but that did hav a chair.There is free parking but this is in a public car park, it would certainly be a plus to have their own car park

Very pleasant stay very handy for Banbury town centre. Excellent food and very friendly and helpful staff. Room was a little on the small side but it was only a single and was for one night only and as the rate was competitive it was fine.

Location

Small room

The hotel is in a good location and the room was large and comfortable. A colleague however had a standard double and complained his room was like a box.

The bathroom shower wasn't attached to the wall so had to hold it when showering, and it made a massive mess. Also, on check in I was told the wrong times for breakfast so missed it.

I like the staff very helpful and the meals were good

The rooms were too noisey with people walking about in the morning or night

Very little. We booked the "superior room" - which turned out to be a joke. The towel rail in the "luxury bathroom" was hanging off the wall, the slip mat for the inside of the bath was absolutely filthy and a health hazard, the tiles had black scum on the grout and it had a disgusting shower curtain, the towels had to be left on the bed, the three bulb ceiling light had one bulb functioning, there were stains on the one easy chair to sit on even though it was a double room, etc etc. I telephoned the duty manager and had us moved to a different room which was only just acceptable but as there was a language problem gave up trying to get any better sort of response. Whilst he was very polite as were the rest of the staff the experience was apalling. We stayed in for dinner another mistake the food was okay and just about edible but the surf and turf had been warmed up and had obviously been cooked some time before also the batter on the prawns was the sort you use for fish even though it was in the menu as tempura. A thoroughly awful experience which we would neither recommend or wish to encounter again. We travel extensively all over the world and have done for business and pleasure for years. We can honestly state this was the worst hotel we have ever stayed at.

Good place to sop over on trip to London offering more than travelodge type accomodation. Convenient access to m40 .

Thank goodness we only booked for one night!! I booked on the internet as you know and we never go lower than 4*, how were they ever rated 4* I wouldn't give them 2*We have never had such a terrible NOISY stay when we have booked with you before. I uinderstand there was a wedding and disco - but I think we should have been advised when we booked - it was too late to elsewhere as they already had our card details. The room was terrible, so small and dingy, please let me know if at all possible how they got 4*. I have never wrote a bad review before - perrhaps we were just very unlucky with the cromwell!! regards eileen and chris slamaker

4 star accommodation at Travelodge prices. I cannot praise this character hotel enough. If you want old fashioned service at excellent value stay at this hotel.

Loved this hotel. Very old with a lot of character. The rooms are small but very clean, nicely decorated and well equipped. The breakfast was very good. We enjoyed the evening meal which was a very good price. The hotel is excellent value for money,

Staff were very helpful and friendly. Nothing was too much trouble for them.

The en-suite bathroom had mould in the shower and a hole in the wall filled with toilet paper.

Very clean - staff very pleasant and helpful - good menu

Lower dining room and lobby was quite dark noisy location from traffic passing makes recommendation difficult