Cross Hands Hotel  

We liked the faccilities in the room, but room too smalll and could have been cleaner. Restaurant and bar food good. Staff were freindly but Reception not always manned, had to search for some-one. The main problem was Disco on Friday and Saturday night, very loud , no double glazing or sound proofing. Also, noisy guests in corridor after Disco finished at 2.00 A.M. I would return if I knew Discos had been cancelled

Faccilities and food. Also good location.

The location is great & yes the hotel is due for a revamp but it, apparently will be having one after Xmas, is a clean, convenient place to stay & the staff could not work any harder perhaps they could do with a few more!

Location,location,location!

Absolutley nothing.

I can honestly say without any conviction that it is the worst Hotel I have ever had the misfortune to stay in. 1) I was not informed in advance that there would be a very noisy Wedding that night. 2) I could not eat in the Restaurant as the Wedding was being held in there. 3) The only place to eat was in the Bar. 4) The food was delivered from the back door of the Kitchen into the Courtyard - through the smoking area - into the Bar. 5) The food was not covered also it was drizzling with rain. 6) My room was a very small single room. The main window would not open therefore I had to leave the Bathroom door open as this was the only way I could get air into the Bedroom. The stench from the extremely filthy Bathroom was coming into my Bedroom all night. The paint was peeling off the Ceiling and the Shower was black. At 6 am on the following morning I had had enough so I left without any Breakfast. I am absolutely appalled at the hotel as I travel around quite a lot on business. I would never recommend the Group to my worst enemy. It was Disgusting.

good breakfast freindly staff ideal for those on a budget if you like a whiskey the bar stocks a fine selection of malts

restaurant set out like a staff canteen and food very basic for the price

Position driving home after visiting family and visiting city and being able to sit down and have drink followed by food at a resonable price all under one roof.

Found our room rather warm and could'nt turn down heating, then again, rather be that way than being cold so only a minor complaint.

Good service

Room over looking traffic lights very noisey

Staff all very pleasant. Food good. Good sized room on the quiet side of the hotel.

Although room looked surface clean, the floor had not been vacuumed effectively - even bits of crisps not even under furniture. Bathroom floor too looked clean but I am fairly sure that it had not been washed down properly for some time. Lighting very gloomy - not easy to work at the desk. I have paid far less for far better - the whole looks rather tired and in need of refurbishing.

Clean comfortable beds,Good brackfast.

Stale smell in room ,Damp warm area on floor about 1 m2 due to leaking hot water pipes .Windows could not be securely left open at night this was on the ground floor, The manager came to the room and screwed the window in a fixed open position. Black mould in shower unit,Tops for tap nobs missing, toilet roll holder missing.This hotel is not a aa three star.

Just outside my room (no 10) at the top of the stairs there was a low ceiling - a drop down part of ceiling - about which there was no warning and on which I cut my head.

The old world atmosphere.

Breakfast was a vast improvement to the Dinner.

I found the bathroom area less then appealing in need of redecoration as did the room. I found the stains on the carpet poor. The evening menu was confusing as the lunch menu was the only one on show. The ploughmans delivered was fine except the sour apple which again was not clean and no sharp knife to tackle it. For the money i was disappointed the hotel needs a revamp that is not the impression the web site gives.

Old and characterful.As a pub and pub diner it is excellent.For me location is excellent for both Bristol and M4 for London.

Stayed several weeks ago and had a smart room and dinner that eveningw as excellent.However,the room this time was cramped,tired and desperately in need of a re-furb...whch is realistically my view of the whole establishedment (and I am given to understand it will beundergoing a complete re-furb early new year).That said i found really found the room poor value and certainly will not be back until after the re-fit!!!