Crown & Cushion Hotel  

The pool. The friendly, helpful staff.

The cramped, dingy room. The sofa-bed for our children (aged 12 and 9) was woefully inadequate in terms of size and comfort. Tea/coffee making facilities inadequately stocked.

The hotel and the room surpassed my expectations, the detail throughout the whole of the hotel was nothing short of spectacular, the rustic cosy atmosphere was amazing. My bed was very big and very comfortable with soft and very warm duvet and pillows (must have been goose or duck feathers), it was was extremely clean with quality furnishings, everything we needed was already provided in the room such as iron, ironing board, hair dryer etc. There were lots of lovely places inside and outside of the hotel to sit and relax with a glass of wine. From the moment I checked in to the moment I left, staff were polite and helpful, ensuring all needs were catered for. The restaurant was also amazing and the breakfast was beautifully cooked with a choice of pastries, cereals, juices and fruit with a choice of cooked options from the menu. I had the cooked breakfast which came with the best black pudding I had ever tasted.

A great hotel in a wonderful part of Europe. It is not the Ritz though. It is clean with an excellent staff. However it is an older building in England so this means some accomodation by guests. Rooms vary in size but are all clean. The beds were quite comfortable and the bathrooms good. The meals in the restaurant or bar were good and reasonable priced for the area. It is close to many things in the Cotswolds, Oxfordshire and other places such as Stonehenge, Bath, Bristol, etc., assuming you have a car. Great restaurant pub nearby in Churchill called Chequers...this is a no miss place!

If you have a room above the pub or facing the courtyard, the evening noise might bother you. Some rooms have bathrooms with tubs and a shower fixture but no curtain so showering can be difficult (this is a common thing in many places in Europe). Typical to the uk is that the bathroom taps come with a hot water and a cold water tap/faucet thereby be careful of the hot water hurting you. Besides these minor issues, nothing to complaign about. You are staying in an older and smaller place in a wonderful little town....enjoy.

We liked the very friendly, helpful staff and the look of the hotel both inside and out. We ate in the bar and had Sunday lunch in the restaurant, as well as breakfasts, and thought the quality of the food very good and the quantities generous. Our four poster room was a good size and overlooked the side of the hotel - just a view of roofs and cotswold stone walls but it was very quiet. We had the well-heated pool to ourselves in the evening, and also enjoyed a brief read in the very comfortable little sitting room - our only regret was that no log fires were lit as it was rather too early in the winter season! We will definitely be staying there again.

Loved the location, loved the history, the room was great, and the breakfasts were amazing!

Please check the shower pressure, because that was the only thing that made the room not perfect.

The staff were very helpful and friendly. Particularly liked the pool and squash court. Beautiful setting.

The hotel is in a good location for touring the Cotswolds and looks attractive from the front. It also has an unusual and pleasant, vine and creeper covered walkway/courtyard at the rear, where there is some seating for taking drinks, etc.

The room we had, a four-poster, was not up to the standard that we would have expected. There was a lack of practical storage space, the bedding was very basic and the bed was never made up adequately. (Bottom sheet always crumpled, bed cover left at foot of the bed, etc.) The waterproof mattress cover also gave the impression of a hospital bed!The bathroom was difficult in that there was a bath with shower attachment, no proper shower and, due to the sloping ceiling and short length of the tube on the shower head, it was impossible to have a shower without stooping, or in my husband's case, (he is 6'5") kneeling! We did dine in the restaurant on our first evening and the food was fine, as were the waiters, but the experience was marred by other diners using their mobiles. The breakfast experience was even worse, with not just mobiles, but unruly children disrupting the restaurant. The rear courtyard outdoor seating area, which we had to travel through to get to and from our room in the "coach house" part of the hotel, was actually the area used by the smoking element of the guests and, therefore, not always pleasant to pass through. Although the hotel does have a car park, it does not appear to be adequate for the number of rooms and the parking is very tight! Would not recommend this if you have a larger than average vehicle, or if you are uncomfortable with restricted, parallel parking. Finally, checking out was difficult! During our stay there was rarely anyone on reception and, when we came to check out, the same was true. There is no means of attracting anyone's attention, (bell, etc.), so in the end I had to go into the restaurant, find a waiter who was still busy with breakfast, and ask him to find someone to come to reception.

Ideal location, availability of a family room

Beds and pillows were really uncomfortable.Room was very dark too, could definitely do with a makeover!

This hotel is very central within Chipping Norton. Our room was large and clean

I feel this hotel needs some updating, especially in the bathroom where there is no shower, only a hand held shower over the bath

The staff were very pleasant, friendly and efficient nothing was to much for them. The facilities were very good the swimming pool was very nice. The room was spacious cost and very warm considering it was very cold outside.

We particularly liked the comfort of the residents lounge and the friendliness of the staff. The bedroom was immaculate and I would imagine in the summer the garden area would be very enjoyable will certainly book again.

The lack of a person in the reception area was a bit off putting. There is an office marked private where she is but we did not find a way of alerting her.

Staff friendly, clean and comfortable, value for money, good location, nice breakfast. We enjoyed our stay and will come again.