Crown & Cushion Hotel  

The pool. The friendly, helpful staff.

The cramped, dingy room. The sofa-bed for our children (aged 12 and 9) was woefully inadequate in terms of size and comfort. Tea/coffee making facilities inadequately stocked.

Welcome at reception and effort to provide what was needed

The bathroom needed serious upgrading. Only an over bath shower with no screen or curtain. Although the hotel claims that its superior rooms overlook the courtyard or the street our supposedly superior room overlooked.....a roof! Bar meal was only adequate - in retrospect,we should have dined elsewhere.

We really enjoyed our stay and loved the staff where very helpful and friendly, would not hesitate to recommend this hotel to friends and family. The only slight problem I had was my room was at the very top of the hotel and I suffer with angina, there is no lift and the hotel was fully booked when we arrived. I just about managed to carry my luggage upstairs, I had no trouble coming down stairs and providing I took it slowly and was carrying nothing managed to negotiate the stairs for the 3 days that we stayed. I was offered a room to change to the next day but, decided to stay at the room at the top because the view from my window was stunning, however this should be pointed out at time of booking had I seen this I would have not booked on this floor as the strain was only just bearable and I did have help from my friend, otherwise our stay was lovely in a lovely hotel.

Was relaxing and service excellent

poor tv reception and wireless network could be improved

Good central location in Chipping Norton. Hotel well priced and comfortable with freindly staff and good food.

Car parking is limited and can be a little tight at times, especiailly whne the hotel is busy.

We have been before and will go again it is possible to talk to the owners about anything in this family hotel unlike the large group hotels. So any issues can be resolved on the spot. You always feel welcome. Well done everyone.

Why have a swimming pool and not get the temperature up to a useable level?

3rd visit to this hotel, love it's character and history Staff always freindly and helpful Alot odf roooms are quite a trek from reception so would suggest leaving bags in car until you know what room you're in Would not hesitate to use again

Did have to wait 15mins for someone to man check out desk in the morning,which was annoying as i was on a tight schdule

Some very "false" reason to not provide poached eggs one breakfast time. Hotel had eggs,water and saucepans but waiter had to claim chef couldn't poach because he did not have the piece of equipment. Load of rubbish

the hotel was very welcoming and the staff brilliant, we were a group of eight playing golf in the area and could not have been happier with the accomodation .

We enjoyed the location and the fact that the staff were friendly and helpful, although there was one exception. The food was excellent and the service in the bar was superb; the staff in there were friendly and polite and very efficient. The hotel had a car park which was very convenient as there is really nowhere close to the hotel to park otherwise. The second room that we had was of a good size; the decor was acceptable and there was a Flatscreen TV. The beds were comfortable. The bathroom was fine and there were lashings of hot water for showers etc.

We almost left when trying to check in as we were very offended by the rude, officious nature of the female receptionist, who was far from friendly and had a supercilious attitude. She proceeded to show us to the attic room which looked very sad and uncared for. There were no lights in the room, except for two tiny wall lights and the bathroom was minute. The bedding was threadbare. Appalled, I asked to change rooms and at first she said they had no other rooms but finally relented and showed us to a room that was much more acceptable on the first floor. I asked for two water glasses in the room and she said it was against health and safety! She also did not offer any help with the bags. This was not an impressive start but things improved considerably as she was not around for the rest of our stay. The room was also very cold.

staff

the evening meal was the worst i have ever had and i have stayed at hundreds of hotels in the uk. at breakfast we all had to wait 30 mins for stuff to be put out then the rest of the food had gone.so you wait again.

The staff were attentive and the discount room price of £70 for luxury double was reasonable

The heating went off at approx 7pm and when reported to reception it was mysteriously switched back on. This issue has been reported on numerous occasion by other guests. I would suggest the hotel is attempting to economise at the risk of upsetting guests - not a wise move. Evening meal was ok but the breakfast was poor. Overall all hotel was ok but not 3 star, more like 2+. I paid £70 for luxury double on a late booking which was worth it. I would have been very disappointed if I paid £100 as was listed the previous day.