Heating was a bit poor. Limited car park spaces but can use a nearby paying public car park for £4 overnight
Good wifi for work or leisure use, central location, staff reasonable, breakfast full English and restaurant staff friendly, room quite comforatble. Location is great, next to the M&S in shopping area and only 3 min walk from station. Carlisle centre is quiet and during night good for sleep. I would definitely recommend this over the Hallmark hotel next to station. I stayed the week before in Hallmark, for business too. But Hallmark wifi access was shocking and staff were very unfriendly and unreasonable for my compliant re wifi. One of them simply walked off me part way through a conversation when said I had work to finish so needed wifi to work. Reception staff very 'proud' when telling me their car park was full and the best they could do was 25% off at station car park, which was fine but the tone of voice very 'proud'. The same happened at Crown&Mitre too but the way the staff explained to me was much different. Hallmark's room was nowhere near a 4 star, the lift shaking and scary; for a 4 star you had to walk to elsewhere and pay £10 each visit to use an external pool was shocking. Can understand if needed to use outside facilities but asking the guest to pay, for the money you charge for room was shocking. Comparatively, Crown & Mitre has an indoor pool, for a 3 star, 25% cheaper than Hallmark; this was much better.