Crown & Mitre  

Friendly, helpful staff. Characterful building with some history and echos of greater elegance.

The number on the key fob has no relation to room number. In fact there is no room in the building corresponding to this number. The small metal disc with the room number on is easily missed compared with the large number on the huge plastic fob. Why do this to visitors ?! Very frustrating. Lots of time wasted. The locks on the window were absent, despite the window opening out onto a roof with ready access to other areas of the hotel. Worrying. Dust behind the door indicated flawed vacuming patterns. Otherwise nice and clean. The post code and street address did not correspond on common sat-nav systems. This might be an error in the sat-nav, but surely the hotel must be aware and can clarify directions on the basis of this. Instructions for arrival by car required a different post code or address to that given on the booking form/ confirmation to be entered. Why not make this clear on booking confirmation? It took a long time to find the hotel, and then only after calling and being given a different post code to the one on the address. Again, very frustrating. The additional expense of breakfast made this quite an expensive stay. In addition to this, the invoice then overcharged for breakfast. This was readily corrected once pointed out, but appeared a worryingly routine mistake. Is this a regular scam?

Location was paramount as was close to Carlisle Cathedral where daughter's graduation was being held. Liked the old building albeit decoration was tired.

Central location

More choice in restaurant

This hotel is old fashioned but in a nice elegant way that really suited the building. I liked the pool and hot tub facilities and was impressed with the room.

Ensuite toilet door needed replaced it looked old and the lock didn't work. But generally was very happy.

This hotel is right in the middle of Carlisle so it is ideal if you're wanting to visit the shops or any local historical landmarks and has a 24 hour reception so you can go out and try Carlisle's night life without worrying about being locked out all night. As you walk in you are greeted by a large staircase and a fire (which was nice to see in the middle of winter). The hotel was not cold at all which was good. The layout was a little confusing to find our room but it made the hotel have a bit more character which was nice for a change. For being £70 in the middle of Carlisle on a Saturday night we were satisfied. If you are looking for more of a luxurious stay I would advise you to stay in one of the other hotels.

On check-in my card was pre-authorised for £85 but our room was only £70 which has inconvenienced me and on check-out we were not even asked if we were happy with our stay. The hotel needs sprucing up as every part of the hotel that we saw looked dated or shabby. Do not expect a hot or powerful shower. The housekeepers might need to learn how to wash curtains in the rooms and how to hoover properly (obviously had not moved any furniture whilst hoovering nor covered the whole room) and the night porter didn't seem in any rush to come and let us in on a freezing cold night. Overall could be something good if the staff had enthusiasm and the hotel was updated.

All the staff were very friendly and helpful, location was great, breakfast was good.

Decor could do with a bit of tarting up.

No lobby to meet guests

Central

An excellent traditional hotel with very friendly and helpful staff. Good comfortable rooms. Terrific location for discovering Carlisle.

The location was ideal, staff were very friendly.We were in a deluxe double but it was fairly small and attention was needed to detail! We did really enjoy our stay though!!

The cenral position of the hotel is wonderful, the foyer and public spaces are relaxed and comfortable, the staff are friendly and helpful

The noise from the guests at a wedding who spent the evening until 1.00pm standing in the courtyard indicates that a no smoking on the premises and carpark would have made our stay far more relaxing, trying to sleep with shouting and swearing taking place outside your bedroom is difficult.

Location

Not at present. We have stayed at the Crown & Mitre twice before. Each time we have booked a Deluxe double room. 1St time room was spacious and lovely, 2nd time, a bit cramped but still a nice room. This time the room was large with a double and single bed, could be a lovely room but the carpet was full of stains and dirty, the bathroom had mould running round ceiling, the stainless steel at wash-hand basin was rusty, the bath was filthy and bath tap ran all the time. The beds were clean, and as we were only staying one night this time, decided to put up with it. I did report this the next morning and the manager spoke to us before we left. This was certainly not a Deluxe room and at £85 per night for room only, I would have expected much better. The hotel is a beautiful building but is long overdue for some decorating. It is a shame because it is so central but I have been in many hotels that have been more luxurious for less money.