Crowne Plaza Reading  

I was told that my room would access to internet and wi-fi but unfortunately it did not and when I complained about it I was told rooms are not fully accsess yet and I had to sit evey day in lobby to do my works.

Pleasant helpful staff. Very accomodating with checkout times. Relaxed atmosphere within the whole complex. Good location for what we needed.. Pleasant outlook on to the Thames. If needed to return to reading would stay here again, would recommend the hotel.

Very friendly staff and open dining/breakfast area.

The swimming pool, very friendly and helpful staff, the view over the river Thames. It was a shame it was too cold to sit out on the balcony!

I stayed at the hotel through the Christmas period and was pleased to find the hotel operating as usual, quiet and comfortable.

I dont like being charged for the full amount for a stay of 4 nights several days in advance when making bookings through Booking.com. It was not as if I secured a discounted rate in return. It seems to be the usual practice.

Lovely location, close to all amentities. Well equipped spa/gym facilities, All areas very clean, welcoming staff, Nice breakfast in a roomy restaurant area, with beautiful views. Good value for money. Would definately stay again.

Expensive drinks at the bar. Charged £2.00 for very small bottle of coke, not even big enough for two mixers.

Everything mentioned in 2. Staff were helpful and efficient. Hotel was clean and well presented.

Efficient and friendly reception desk; quick room service; food of reasonable value; comfy room

On a busy junction; swans/ducks were noisy at night; executive room was not overly large (but reasonable value)

Lovely location on the river

Only one person on reception who was dealing with telephone enquiries as well as custommers, which delayed checking in & out.

Friendly staff and lovely setting beside riverside walk

The location was good to the station and the shops.

The receptionist was very unhelpful when we had a mix up in reservations and put us in a disabled room when others were available. Had room service breakfast and the poached eggs were stone cold. Had to send the waiter back twice first because he forgot the butter then again when he had forgotten the cereal. Hardly the romantic breakfast in bed we had planned for our anniversary. Then we had no hot water for the day with no communication or apologies from the hotel. The pool was chilly as was the jacuzzi. Not really the spa experience we were expecting.

Located on the River Thames, great location for getting about & access to rail/air network yet close to city centre. Friendly staff & the minimum of fuss & bother. Very secure & good facilities. Never had to wait for anything.

When we arrived & departed with a lot of bags there was no porterage. Exec lounge needs more frequent attention.