Crowne Plaza Marlow    

we were delighted with the service level provided by your staff; the room amenities and the quality of food (especially dinner)

the location is A little odd.

Hotel exactly what we expected from the brochure

It would be helpful if you asked the leisure centre to stock and sell suntan lotion in the summer. We would have bought some if it had been available!

Bar prices

The staff were very helpful and put our bicycles in a locked cupboard. The breakfast was very good with and enormous range of items.

All staff were very friendly and helpful. The pool and spa facilities were very good - the outdoor hot-tub was amazing! The food in the bar was of a very high standard. We shared the meze platter one evening and had a sandwich the next day and both meals were of a high standard.

It was a bit tricky to find the hotel, it was a bit of a maze to get to.

Quality of room, décor and comfortable bed

Michelin star restaurant- food not up to standard

The pool and spa.

The signs were few and far between, but we did find it eventually.

Always like staff, location and facilities used to swim in lake as school child happy memories.

Had asked for twin beds as went with friend also it was my birthday and thought I may get a little gift.

We were racing Devizes Westminster - thank you for assisting us with all the extra luggage, wetness and drying. Appreciated thank you

Delay in getting food

Clean tidy room. Good value. Good parking

Nothing.

Liked it all, rooms good size, excellent bathroom, decent size fridge in standard room

no bad points but would like free wifi, think this should be supplied "free" in all hotels.

Room was large

Unfriendly reception staff and location.

The rooms are really good

The bar area is too open and impersonal plus it's too far out of Marlow

Great value,good facilities,nice setting.....

long walk to Marlow town centre,quite expensive bar

Rooms were clean and tidy,beds were nice and comfortable,

Food was not very nice in the bar,when I complained I was given a free drink,not happy with the price of drinks for children,the breakfast was ok,some of the items were cold,the toaster was not working,

Good sized room, breakfast range, prompt maintenance responses (but issues should have been checked before letting room)

Lack of written information about room/hotel facilities, unreliable tv service, poor lighting in car park, failure at first breakfast to inform what was available

The room was very comfortable and clean & functional.

The breakfast room seemed cold and unwelcoming.

Good comfortable room, good food and all friendly staff.

Mandatory service charge on food. Toaster not working correctly at breakfast (burnt everyones)

the room was fab, so was the bath !!!

i asked for a quiet room away from the lifts, however, the young woman placing me, found me right next to a marble-floored corridor, so i could hear everyones footsteps, high heels included, that was not ideal to be fair for a noise sensitive person !!!

The excellent and very large tv. in the bedroom. The excellent shower in the bathroom. The breakfast buffet.

The ridiculously small wash basin in the bathroom, impossible not to splash all over the place. The rather dusty/careworn put u up sofa/bed in the bedroom.

The beds were really comfortable with lots of pillows (usually lacking in most Hotels). Nice sized room and great to have a seperate shower as well as a bath. Iron and ironing board a big plus point.

Most of the plug sockets didn't work. The mirror and plug socket was in totally the wrong place for drying your hair, making it very awkward.

I got upgraded

To a non-heated room with a convector heater - took me back to my student days - not what I would expect from a quality hotel

The room

Whilst happy for kids to be in swimming pool (it was full) the use of jacuzzi, steam and sauna should have been age restricted. Service at bar did not warrant a 12.5% service charge. Took ages to get through to reception / room service.

Very clean rooms

Internet photo shows beautiful lakeside view - its actually in the middle of an industrial estate. Also 4 drinks at the bar cost £42! More expensive than The Dorchester or The Hilton in London.

Handy location, clean asnd friendly

No heating in my room, askled for it to be fixed for the 2nd night of my stay. Not done - room very cold.