Best Western The Crown Hotel  

Comfortable bed! Warm reception service.

Very friendly and helpful staff. Beautiful building full of character. Very clean with excellent facilities. Lovely food and lovely location. Felt very relaxed. We also took advantage of the lazy Sunday checkout which I thought was excellent value.

I wanted to return in May with other friends but unfortunately the receptionist informed me it was company policy that at weekends it was a minimum of 2 nights stay. Even though I was trying to book 2 double rooms with evening meal, breakfast and Sunday lunch.

The rooms were very basic for the price and the floors creaked to such an extent that a good nights sleep was out of the question.

Customer service. I needed to ask for a room change and they dealt with my reuest with ease. Staff were all friendly and welcoming.

I was located a shabby, tiny room, because I was a single guest. I needed a relaxing retreat and this was not going to be it. Why would a hotel give out horrible rooms when there are nicer ones available? A new Customer needs to be impressed in order to come again. Surely this is not rocket science?

It came up to my expectations.

Modernising an older hotel has its limitations. The main problem was with the heating. I do not appreciate rattling thermostatic valves in the night. Once the problem was appreciatd we turned thet heating off.

Good location. Great breakfast. Good facilities. Friendly staff. Plumbing and hot water excellent - fairly unusual for old hotel.

A bit creaky at night due to old floor boards.9.30am a bit early to finish breakfast during the week.

Hotel was unique, amazing original furniture, attentive, helpful and happy staff. Breakfasts were good. Would stay again.

Some of the hotel decor was tired and needed a bit of tlc, but this did not detract from the great service we received from the hotel staff.

The hotel location + the staff are very welcome and freindly + the old lady whom do the cleaning every morning (very sweet and nice)

There are no sound islolation in the hotel, you can here the other rooms if the hotel is busy

Location was excellent Large free car-park Good breakfast - especially chefs home-made marmalade Friendly and helpful staff

a good alround package

Location in a very picturesque town, sense of history that could be developed more fully, friendly helpful staff, excellent cuisine, ease of parking, comfortable bed was just what my poor old aching bones needed after a long drive. The food and service at a family lunch celebration was excellent. -

As usual as a single traveller I was lodged at the furthest point away from reception and over the kitchen. Unfortunately I was kept awake by raucous music and noise until midnight and then awoken at 6.30am to an out of kilter tunbler drier that sounded like an aeroplane taking off. Only discovered drink making euipment and hair drier hidden away in wardrobe when I was packing to leave it would probably be a good idea when a room is booked to actually put them out on display. A mirror over the desk would suit female guests especially if like me they have joint problems and need to sit down to apply make up.

We thoroughly enjoyed our stay at the crown hotel we felt we had a real break.Staff and food are a very good standard,bed nice and large and comfy,no complaints,next time we will stay for longer,thankyou!

The old world atmosphere, furnishings and decor. Proximity to town and local sights Close to home easy travelling by road Friendliness of hotel staff