The Crown Spa Hotel  

Spa facilities

Website did not mention that hotel charges £6 per night for use of their official car park. And claims that all parking is free

The bedrooms had been refurbished to a good standard and were very clean.

I prime reason I booked the Crown Spa was it had a pool. The weather forecast was poor and I needed a fall-back having a 19 month old baby. You can imagine my feelings as the hotel advised that the pool was unavailable for children between the hours of 10.30 and 15.30. Although I had booked a double room with a cot I was advised that I had to pay a further £15 per night as the standard double room could not accommodate a cot. The room I was allocated was on the second floor ... (lifts were available) ... however we had to descend a flight of 10 stairs to access our room. Very useful when we need to pushchair for our baby son. The food in the restaurant was poor. There was no Duty Manager available until 14.30 on the Saturday (even though the hotel was full) and he (together with most of the staff) were generally unhelpful. This is not a family hotel. I plan to attempt to secure compensation for the above - from Booking.com and/or The Crown Spa Hotel. The staff were in the main unhelpful.

A lovely location on the cliff top, easy on street parking and easy access to North/South Bays and wonderful cliff walks. Staff very welcoming and friendly, Good choice of food in restaurant, good service and quality to. Large and comfortable room, bathroom very well equipped and loved those coloured LED's in the bathroom to create a relaxed mood Overall a really good standard of hotel and thus good value compared to many in UK. Would certainly recommend it and well done to them all.

The Crown Spa is a good hotel with very welcoming, friendly staff, great rooms, good gym and pool, and a great location. On the downside, the floorboards do creak, it can be a little difficult to find a parking space, and the cost of breakfast is far too high, but the positives far outweigh the negatives and we wouldn't hesitate to recommend the hotel.

Food was nice

Room was hot and stuffy did not sleep

The central location was great for shops also spa was superb

A very bright modern hotel with very friendly efficient staff. The location is perfect for all areas of Scarborough although clients with walking difficulties may have problems due to the many steps/ slopes in the area. The bedrooms are spacious with queen size beds plenty of drawer and hanging space and large bathrooms. Although we booked room only we had previously stayed at the hotel and can vouch for the quality of the food on offer either as a bar snack or in the restaurant. The hotel has also an excellent leisure/ spa centre with pampering available to suit all. We will definately be returning in the future.

We were given a complimentary upgrade to the penthouse, this was very nice,the staff were always very helpful, the spa facilities are excellent, would definitely recommended it,and would definitely stay there again. I would rate the hotel 9 out off 10.

The swimming pool only allowes children in at certain times ,this hotel is not for children, if you have kids dont go here

All the staffe were extremely helpfull, courteous, and couldn't do enough for you.

Our room looked out at a wall within 2 feet , with air conditioning pipework attached. A drain pumped out every 15 minutes and made such a noise that having the window open was virtually impossible.

Everything!!! from moment we arrived to when we left... we stayed from fri-mon and didnt want to leave!! clean, food excellent, staff great, spa area wonderful!! walk down to town lovely just remember you have to come back up lol It was a walk for me but im 7 months pregnant and had few pit stops!! def would book hotel again!! we stayed room only as wanted to hav breakfast down the front which was great!! 10 out of 10 on everything!!! boys were very happy with tv`s in the bath!!!! sam

Friendly staff and handy location for town,beach and theatre.

Spa was dated and pool too small for amount of people using it. Room temperature was cool,especially as bathroom radiator wasn't working and although reported was not fixed. Cooked breakfast was poor,obviously not fresh and just reheated,very rubbery eggs.

We liked the relaxed atmosphere and the very friendly and helpful members of staff in all areas. The hotel was very comfortable and suited us very well for our short stay

Nothing!