The Crown Spa Hotel  

very smart and clean great facilities and modern changed room for better one

my first room had a view of a flat roof and another roof.no view at all room 103

Big room sea facing. Superb spa although jacuzzi water was cold.

Not a lot limited parking so glad I booked car park space.

everything. Literally everything and that is no exaggeration. free parking,informative staff. Spa and relaxtion area.the lighting in the bathroom.free wi-fi,the tv.loved the hotel.definitely coming back.

wasn't much of a vegetarian option. I did request for a double bed rather then two singles,but in the crown spa defence,they did say it may not be able to provide a double bed due to the lateness ofbooking

Room service excellent

Noisy fan in bathroom Lack of walk in shower One poor meal in restorant

Comfy beds

Noise levels from other rooms

The best hotel in Scarborough. Location perfect. Staff excellent.

THe location is excellent. Easy access to the beach/seafront friendly courteous staff

The spa jacuzzi had far too much chlorine in it. As an eco-friendly hotel I expected a more eco friendly spa.

the staff were really helpful. room great and we had a free upgrade. very relaxing and location is good too.

nothing

We were riding our bicycles and the staff went out of their way to let us store bicycles inside so that they were safer. I loved the bonus of a telescope in the room.

Could not fault the hotel or its staff

The facilities were excellent. I stayed as a solo travelller looking to explore the area. As well as having a large comfortable bed (superior single), I had a bath and shower in my en-suite which was clean. There was also a bathrobe included. I enjoyed using the spa, which was relaxing and just what I needed after a day's exploring. Although it was sometimes busy at peak times, this was because of the facilities were very good. The cafe/bar served good meals at reasonable prices. The staff were friendly and helpful. I stayed in a room with a sea view and although I had to pay extra it was worth it as I was able to see the coastline continuing to the South with the town to the North.

Although the breakfast was lovely, there was limited choice in the hot foods which you could have as extra, but this is the only negative!

The staff were very helpful and polite, the spa/club was excellent. Location good, slightly expensive for breakfast.

loose tiles on the bathroom floor

Modern clean room with excellent facilities.Brilliant bathroom TV! Good food and ability to cater for a Gluten Free diet. The swimming pool and spa facilities. Great walks in the immediate area. Great views and a telescope in the room was great.

We were in a top floor room and it was a bit hot. (Heating was off and the window open). Uncomfortable pillows - but many hotels have similar pillows. No bottled water in the room. room safe was locked on arrival.

The sea view and the friendly staff

Nothing specific

view, room, spa, pool, ambiance

lack of segregation in bar /reception area

the sea views

The facilities are really lovely and clean

The hotel staff could really learn a lot from the Spa staff. They rarely said good morning or hello and seemed very put out when asked for simple things like a tooth brush (i waited half an hour in the foyer and still didn't receive one) or newspaper. This is the second time I have stayed at the hotel and both times I have found the staff to be unfriendly. My room was lovely and had a great sea view but it was very hot. To let air into the room I had to expose myself to the main road. It would be great to have some blinds.

Pink lights in the bathroom

Not enough parking, I had rang and asked to reserve a disabled space at time of booking and was told because the booking hadn't shown up on their system, was not able to do so, was told to phone back later, this wasn't possible because I was at work, so had to park car some distance from entrance, not ideal. Not enough hot water for shower in morning, bath not easy to get into with disability. Continental breakfast pastries were hardened, not fresh, somewhat stale.

We loved our stay there, it was luxurious and our room was amazing, the pillows were.to die for and felt so comfortable, we felt pampered by it, loved the lighting in the ensuite, loved the style of bath and the waterfall effect taps, liked.the extra touches of the bath robes, we loved the filter coffee maker, never seen that in a hotel room before and my husband loved the coffee, the pool was lovely and relaxing and we really loved all the spa facilities,.steam/sauna rooms etc,.loved the jaquzzi never been in one that you could actually swim

We had no air conditioning in our room and as the position of our room the windows only opened so far, so the room was stuffy esp after using the shower and there was no fan in there so no where for the steam to go, which by looking at the ceiling in the bathroom looks like they have had a problem with mould.from.condensation in the past, so because the room was so hot I couldnt wear the bath robe that was provided, which was a shame as I wanted to wear it, my husband had sweat dripping down his face he was that hot.and had to sit by the window that was slightly open to help him cool down. Our room number is 150 if.someone wants to check these issues out. We feel as though we didnt have sufficient sachets of filter coffee, we only had one, which wasnt enough. The tv in 150 is placed in a silly position as wen ur on the bed u have to place urself at a funny angle to watch it, its not easily watched from the bed. The control panel underneath the tv made funny noises wen I unplugged my usb lead from it so in order to sleep I had to plug not just the usb lead in but also my phone, that was tempremental and made noises from time to time. Disabled facilities are not fantastic at this hotel and there is room for a lot of improvement, im recovering from a broken foot and I managed to use the swimming pool, but too many steps as it was too slippy to use crutches in the changing/ poolside areas had to use wheelchair but there was steps instead of a slope, wen showering there was no chair for me to sit on so my husband had to hold me while I washed myself, this is in the pool/showering area, which was really difficult for me.as my good leg.was taking all my weight and my ankle was hurting, if my husband hadnt if been there I would have fallen. Lack of hand rails in the changing/showering area/ pool side, spa areas, I had to hang on with both arms to my husband and hop around the above areas.

All public areas- bars etc very modern and welcoming. Bed extremely comfortable bathroom lovely. Location and spa facilities. Beautiful historic building

Rooms clean and spacious. Food was nice and reasonably priced

I thought the staff was extremely friendly, very helpful. I would of like to stay longer to use the facilities they looked wonderful.

Nothing

Staff on reception and at breakfast and the bar.

Dress code in the resturant a guest came in for breakfast in a vest shorts and flip flops.If you want to maintain the prices and quality of this hotel this should be looked at!

Very friendly staff, and nice bar area to chill in at the end of the night.

The room was a disgrace; never in a million years can that room be rated 4-star, and that was without the constant smell of sewage. Also, some of the Spa facilities were either far too cold, or indeed, out of order.

Excellent hotel, smart,good staff,nice location.

Nothing. Was all good.