Cumberland Hotel  

Apart from the comfy beds I liked nothing else about this hotel I was given a room for six although I had booked a room for three adults. I am diabetic and had forgotten my medication so my sister came from glasgow with it on saturday evening I informed staff that as there were six beds in the room she would also stay the night and they added her to breakfast total for room on the next morning at breakfast staff on duty on 3rd july confronted me in dining room in an aggressive manner over number of people staying in room I was most upset as was my sister who had both informed staff on duty of one more person staying on 2nd july I am a carer and a nurse and this as my carers break which was totally spoiled by the manner of staff most of whom had a poor command of english. The fact that they spoke to us in this mannner in a dining room full of guests compounded my upset having worked as a nurse for 27 years I would never speak to a member of the public in the intimidating manner I was dealt with by the staff on duty on 3rd july and would never stay in that hotel again

The staff manner as above and especially their poor command of english I suspect they may have been prejudiced against us as I had my 2 learning disabled sons with me one of whom is autistic and the other who had brain damage through a stroke at birth

It was adequate for purpose. There was nothing special about the hotel or the service provided.

They took card payment at the time of the booking, not when we arrived at the hotel.

Very nice, big, comfortable rooms,clean and good value for money. The hosts were very nice and helpful. Bus stop right out the front and walking distance to the train station and central Edinbrough.

Staff where friendly and our stay was great. Good clean room with flat screen tv, nice breakfast in the morning and all for £30 odd pound. What more can you ask for. Plus its on the main road so very easy to catch a bus or only a 15 min walk into the main city centre. Will book this hotel again if I go back to scotland

Good location for the purpose of our visit

In spite of the hotel facilities guide which said the bar was open till 12pm and that even thereafter staff would be happy to serve, the bar was closed at 10.35 and drinks were refused.

Location

A bit dated .

we had a lovely stay, the staff were very helpful

Cracking loaction between town centre and Murrayfield - perfect for the Rugby

Hotel a little tired but good value for money compared with other city centre hotels. On main bus routes to city centre. 5 minutes walk to Haymarket and 15 minutes walk to Princess Street. Close to Murrayfield Stadium.

Within walking distance to the town and a bus stop for the airport bus outside on the street.

Hotel architecture.

Limited staff.

Mr.kunal from reception and the lady in the breakfast section was very helpful and friendly. The hotel was little bît cold, however on request an additional heater was provided. Very good car parking and easy to find hotel. On the whole it was a good hotel with great staff.

The room was nic not alot of people were there but it was the time of the year don!t know what it would be like in the summer but everything was clean loved the room would go again thank you was near the railway station