Best Western Cumberland Hotel  

My wife aqnd I have always tried to stay at a Best Western ,as we have had good service and very good accomadation ,I,m not sure after staying in the Cumberland we will pick Best Western again

The hotel was very run down,service was very poor ,very little english spoken ,food service was very poor ,room not clean ,our room was a executive shoe box,would not stay in hotel again.

Parking available at no extra charge, but still near Underground and m1 Motorway going North. Good breakfast, but breakfast area was cold. Outside temp, 9 deg. And damp at 09.hrs. Maybe 18 deg. Inside. One man put his overcoat on to eat breakfast !

Corridors were a little " dingy," my wife says. Not sure this means not enough light, or that it needed painting. She wouldn't say. I didn't notice anything ! She thought room was ok. We were in Annex room 392.

The reception staff were friendly.

I was not impressed with the hotel at all. Firstly my room in the annex- across a carpark, the furnishings were average quality, the wall paper had seen better days, the windows were very draughty and one was cracked, the grout in the bathroom was old, the room faced the main road which was very busy and every time heavy traffic went way the build shook! I found it very difficult to relax and sleep.

The location is superb with easy access to Wembley Stadium only three stops down the line. Good shopping area. The hotel it's self was very good with spacious rooms, comfortable and clean beds and the breakfast was worth getting up for. Would recommend this hotel.

Friendly staff. I was moved twice because of unsatisfactory rooms however this was done with courtesy and efficiently and I was more than satisfied with the outcome.

Rennovations going on. Smell of paint everywhere.

Reasonable location, good service at reception.

Traffic noise in my bedroom; very off-hand service at breakfast (basically left to get on with it myself).

Oscars bar for the footy and pub food, friendly staff

Rooms are very dated, and in need of renovation. Bad smell of damp in the rooms and mould / damp on bathroom ceiling and around bath. Room block to the rear of the better looking front building resembles a block of council flats. TV was broken however someone was sent to fix this within 15 minutes. Not an £85 a night hotel.

Very good breakfast at good price. No cost parking.

Carpet was really stained and dirty looking.

Hotel Staff were very friendly and helpful. Room was very clean and well maintained. Had a bar but we didn't have time to use it. Location near town centre was great for local restaurants and access to tube for Wembley and London Centre. Hotel parking was great too.

Just the damp bathroom. A bit of heat and ventilation would help keep it dry and looking better.

A party of about 20 of us stay regularly at this hotel and have always received good service and quality food.The fact that we return year after year is testament to what we receive is excellent or else we would not return.

The bathroom had broken and missing tiles, the bath wasn't greatly cleaned, there were stains on the wall near the toilet, we were only left nearly used toilet rolls, the wallpaper was scary and over bearing, the carpet left hairs all over my clothes, the main reason for staying was to use the sauna, which was out of order - which wasn't advised at any time, other than when we asked, The room was hot - no air con so had to have the window open which was noisy, the price on the card was different to the price we paid and was promised a breakdown upon leaving - which didn't materialise, we had to prompt them to return our deposit which they insisted on, but took ages to give it back once prompted - all in all - we weren't very happy at all.

Breakfast was excellent, buffet style but everything you require for full english or continental breakfast.

The internet in the rooms wasn't working when I first arrived. As I was there for work this wasn't very helful. I asked where nearby had WiFi access, none of the staff really understood what WiFi was. One lady at the desk told me to go to the tourist information, which i thought was a bit strange. I was then told to try the library, they too didn't have it. After two hours, the connection finally worked. When I did get into the room they were painting the outside which added nice paint fumes as the window was wide open. And the room was right next to the water pipes which woke me up very early, when people started having showers. All in all not a great night's stay.