The Cumberland - A Guoman Hotel

Location was good. Nice with coffee and tea facilities in the room.

The single room was very small. The noise from the ventilation systems in the court yard made it necessary to sleep with ear plugs. I even had a change of rooms, but it still sounded like sleeping in the engine room of a large ship.

The front desk staff, M, that checked us in secured a connected room even though the hotel was running close to 100% occupancy. He was very friendly and helpful too.

The concierge was most helpful with finding theatre tickets for us.

Check out time was at noon,however both myself and my friend were unable to get into our rooms when returning from a walk after 11 oclock. Cleaners were inside my room and although my friends room was empty she could not gain access with her key and had to wait for security I explained to the cleaner that I needed to use my room she continued to clean and I was unable to use the facilities. When reporting this problem to the reception staff I felt that they were not really bothered and for this reason I would not stay at the hotel again.

I liked the location, the proximity to underground station and the hotel lobby. I also liked the room furniture and the bedding.

During check in I asked for internet and they told me it is about 15 pounds per day. Then the receptionist told that with 25 pounds I can have an upgrade with view on Hide Park that includes free internet. So for 10 pounds more I could have the Parks view. The room that they gave us had a small window facing a building opposite and from the very side of the window you could see a "slice" of hide park. I went down to the reception and complaint and they gave me another room on the 8th (8089) with the same view as before that I accepted cause it was 11.00 pm and run out of energy. The room was a smoking room, I had asked for a non smoking. The heating was not working, I complaint about it and for 4 days it was never fixed.

Good service, good breakfast, good location, clean, friendly staff, excellent elevators

did not like the lobby so much too much like coming to an airport

Excellent location - central to all amenities

The cleanliness of the room and hotel and efficient reception staff which was very important

The constant knocking on our door by housekeeping. Twice on Monday afternoon and we were woken up again at 8.30 am on Tuesday. I appreciate we could have used the ' do not disturb sign' but they must surely know which rooms are occupied and which are not

Computer key board in room was broken. At 5.30 pm on a Saturday our room had not been made up, towels, sheets on the floor.

The location. It was central to all the sights I wanted to see

The rooms were extremely small, indeed smaller than the last time I stayed. I did not think it was good value for money.

professional staff, everything you need is available for you, you need only ask.

The location and the rooms was very good!

Very slow receptionists....they used 15 minuts on several customers while there was a big line waiting....to bad...Not a good experience to have to pay so much for a poor breakfast, and not nice that the customers have to pay to use the internet in such a nice hotel...

every thing was fair

the room was too small for the money paid