The Cumberland - A Guoman Hotel  

Vil du bo centralt ift. Shopping og by livet er dette hotel perfekt. Booker gerne hotellet igen.

Beliggenheden

Jeg har boet på cumberland 3 gange før, men bryder mig ikke om det nuværende koncept. Morgenmadsrummet I kælderen er rædselsfuldt støjende med for høj musik om morgenen!! Vælger man rummet I stueetagen er udvalget ikke det samme. Vi var ikke tilfredse med at morgenmaden ikke var includeret, det skal Booking.com gøre opmærksom på på en meget tydeligere måde. Da vi nærlæste reservationen kunne vi godt se, at den var tvetydig M.H.T. betaling af morgenmad. I øvrigt var det der oplyst ved nærmere eftersyn, at man skulle betale £ 11,00 for et morgenmåltid, men vi blev afkrævet £ 13,95!!

Det er nu 2. gang jeg bor på The cumberland og det bliver ikke den sidste. Hotellet er super lækkert, fantastisk service med en utrolig god beliggenhed. Jeg glæder mig til at komme tilbage.

Dejligt hotel! Ingen problemer af nogen art - og en location der er virkelig, virkelig fed!!

Lækkert indrettet, stort værelse, god morgenbuffet, god service, fantastisk beliggenhed

Lidt slidt nogen steder

Unfortunately I put my mony in this hotel, I should had a better place for my money.

The room was so small, so I had to move some of the furniture so I can move inside the room, and the bathroom was tiny especially the basen.

1 - I liked the Location only . 2 - I Would recommend The Cumberland, For first time visitors to London . 3 - There are other hotels in london at the same price range with better rooms and cleanness.

1 - Although our booking was for an executive Type of room, but Room was very very small , can not even walk comfortably and cleanness of the beds is also an issue . 2 - staff serving the Breakfast were not working professionally . Although they have all my credit card details at the hotel reception ,They insist on asking for cash money before we even eat the meal and refuse to allow us to sign the bills (unpleasant way). I have traveled a lot , but this is my first time experience with a hotel mistrusting thier guests .

I had a king executive room reservatoon. They gave me a smaller room. Aftas my claim they gave me another room, but atilo doesn't mach with that type of room discription.

Very good facilities and location.

No free wifi access, which is the norm for most competitive hotels. This is also not sufficiently highlighted when making a booking. Room service messed up orders on in-room dining a few times, which is really a poor reflection on the entire facility - this was addressed with management. Staff could be friendlier and more forthcoming (but probably a personal issue, as sometimes they are too "in your face"). I was placed in the second block and not the main hotel, which has separate access and a shocking access through the basement from the main hotel with absolutely no directions and taking clients through back of house operations - again, I would suggest a different rate or at least option to select main hotel or second hotel. Lastly - no designated smoking area or ash trays outside second block so everyone disposes of their butts at the entrance which makes it look even grubbier. Really not trying to bemoan the hotel - I had a great stay and would use them again - just a few subtle pointers where I feel they could do better.

Location

At first , thier rooms are very small , I upgraded to Excutive rooms. Heaters in boths room not working. Its not worth the money. But this is the best you can get in London I guess for the price. Till our departures no one fixed the heaters.

I picked the Cumberland as I had stayed there before some time ago on business. I picked it for location and the quality team managing the hotel and serving customers. I was really pleased with the reception desk team. As a disabled traveller, they had noted my request for s room near the lifts, on a lower floor. Were aware of me as an individual and were there at all times, prompting me with questions such as, did I require help to my room, help with my case etc. Edita on reception was very warm and friendly, she shared a joke and was welcoming and interested in me. On departure, I had to wait a few minutes for a receptionist to become available. The desk manager noted me waiting (with my walking stick) and opened a new desk point and then managed my check out personally. The Rhodes Bar was very nice, comfortable and I had a great croque monsuer sandwich and fries.

I would recommend the hotel has a firm pillow or two in each room as I only had soft pillows and had trouble droping off to sleep.

Hotel gave a higher price for the 1st night but finally accepted the internet price

Very helpful guest relation officer Mr. James, an elderly (..and fatherly) personnel who helped us in getting our preffered room and finally upgraded us to the room wanted by my wife so thatr we can really enjoy our holiday and stay at the Cumberland.... bravo Mr. James for the service well rendered..

..nothing at all..all services from checkin to checkout was perfect..