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Great Cumberland Place, Westminster, London, W1H 7DL, United Kingdom – Show map – Subway access
Excellent location — rated 9.4/10! (score from 3122 reviews)
Rated by guests after their stay at The Cumberland - A Guoman Hotel.
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1701 properties in London
Including hotels, apartments, villas and more.
3122 verified reviews
They speak your language
The Cumberland - A Guoman Hotel's staff speak: Turkish, Filipino, Portuguese, Polish, Italian, French, Spanish, English, German, Arabic
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Fitness centre, Nightclub/DJ
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte), Restaurant (buffet)
WiFi is available in all areas and is free of charge.
No parking available.
Room service, 24-hour front desk, Luggage storage, Concierge service, Laundry, Dry cleaning, Ironing service, Meeting/banquet facilities, Business centre, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Non-smoking throughout
Turkish, Filipino, Portuguese, Polish, Italian, French, Spanish, English, German, Arabic
From 15:00 hours
07:00 - 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 3122 reviews
Value for money
Show reviews from:
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Hilton London Metropole has a modern leisure club and executive lounge. The hotel is a 15-minute walk from Oxford Street, and just 600 metres from Paddington Station.
Score from 3221 reviews Good
Park Plaza Westminster Bridge London is set opposite the Houses of Parliament and Big Ben, on the South Bank. It is close to the London Eye, the Aquarium, restaurants and theatres.
Score from 5400 reviews Fabulous
tv in the room needs updating
Don't put your key card next to a phone, it won't work when you get back and try it.
I like the location of the hotel and the comfortable rooms.
The prices are very high
The girl I was staying with
free WIFI throughout, location, opening windows (partially)
you could hear humming of units outside window when open - but I could live with this.
The TV channels and quality The WIFI in the room was very poor and didn't work all the time
The executive lounge was always crowded and some of its staff was not friendly It took the reception staff approximately 6 hours to make rooms ready though we arrived after 12 noon. And the reservations /confirmation were made two weeks before the arrival time.
After poor reception on arrival - had to look for porter to help with luggage - nothing.
Explanation for sending us to the Club Room located in the basement , below street level, was that "room allocated on arrival"! Question - what about booking a Club Room almost 3 months in advance and paying for it in advance? Though a room on 3rd floor was given after first night - unable to change because "hotel already fully booked" the entire experience arriving as we did at 8.30 pm left us quite disgusted. Given the hotel's hype on a net promoter score, I would not recommend this hotel.
Noisy in the early hours, can hear trucks loading unloading etc....
Location is literally at the top of the stairs to the Underground.
The rooms are tiny, the first one I got hadn't even been cleaned or made up and the second one smelled overwhelmingly of raw sewage.
The ambience and location
The wifi was extremely and annoyingly erratic.
Excellent location, clean, free wifi, Highly recommended.
Ideal location. Comfort and room quality.
Slow check-in and check-out. Room service breakfast was disappointing.
Spacious and comfortable. Staff all very helpful especially at breakfast. Will certainly return.
The bar area - no atmosphere
We hear the sound from the next room
Location Nearness to Tube Breakfast
Impersonal Expensive Rooms bland
Very professional staff . Very friendly and location excellent .
the bed it was uncomfort
Location- thats really it.
Incredibly Rude staff, not attending to requests- or says ok, then you see them doing other things instead. Rooms need upgrade. Not value for money at all. Will hopefully not need to stay here again.
location is close for every thing
price comparing to room service and size,
staff especially the receptionist (Sami), he works at night shift, he was very rude.
restaurants and waiters
rude staff, bed is not comfortable and rooms are noisy (although i change my room 3 times) concierge gave me many false information
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