The Cumberland - A Guoman Hotel

Location

Impersonal. Given smoking room when specifically asked for non-smoking. Did not consider room "deluxe"

The service of the hotel staff, and the location.

Too small rooms

after i booked the rooms from the booking.com i went to the hotel.. but when i've arrived there i went to the recepition but the staff said there were no booking for the rooms ... so i've been waiting front of the recepition desk about 45 min then the staff came and said there was just a singel room..instead of the three bed rooms i've booked.. so they just gave me 1 key and they said come after 1 hour to collect the other keys... so what im soppused to do book again in this hotel..!!!!!!!

Double room much better than the single room

Location was good. Nice with coffee and tea facilities in the room.

The single room was very small. The noise from the ventilation systems in the court yard made it necessary to sleep with ear plugs. I even had a change of rooms, but it still sounded like sleeping in the engine room of a large ship.

Room facilities, lift availabiliity, room entertainment, bathroom size. the location was excellent for the shops and sight seeing in London.

Coffee & Tea facilities in room ok except for TIN cups and saucers??? they are for camping outdoors etc...The reception area was very very slow checking us in and out.

The front desk staff, M, that checked us in secured a connected room even though the hotel was running close to 100% occupancy. He was very friendly and helpful too.

The concierge was most helpful with finding theatre tickets for us.

Check out time was at noon,however both myself and my friend were unable to get into our rooms when returning from a walk after 11 oclock. Cleaners were inside my room and although my friends room was empty she could not gain access with her key and had to wait for security I explained to the cleaner that I needed to use my room she continued to clean and I was unable to use the facilities. When reporting this problem to the reception staff I felt that they were not really bothered and for this reason I would not stay at the hotel again.

I liked the location, the proximity to underground station and the hotel lobby. I also liked the room furniture and the bedding.

During check in I asked for internet and they told me it is about 15 pounds per day. Then the receptionist told that with 25 pounds I can have an upgrade with view on Hide Park that includes free internet. So for 10 pounds more I could have the Parks view. The room that they gave us had a small window facing a building opposite and from the very side of the window you could see a "slice" of hide park. I went down to the reception and complaint and they gave me another room on the 8th (8089) with the same view as before that I accepted cause it was 11.00 pm and run out of energy. The room was a smoking room, I had asked for a non smoking. The heating was not working, I complaint about it and for 4 days it was never fixed.

Good service, good breakfast, good location, clean, friendly staff, excellent elevators

did not like the lobby so much too much like coming to an airport

Excellent location - central to all amenities

The cleanliness of the room and hotel and efficient reception staff which was very important

The constant knocking on our door by housekeeping. Twice on Monday afternoon and we were woken up again at 8.30 am on Tuesday. I appreciate we could have used the ' do not disturb sign' but they must surely know which rooms are occupied and which are not

Computer key board in room was broken. At 5.30 pm on a Saturday our room had not been made up, towels, sheets on the floor.