The Cumberland - A Guoman Hotel  

Very good facilities and location.

No free wifi access, which is the norm for most competitive hotels. This is also not sufficiently highlighted when making a booking. Room service messed up orders on in-room dining a few times, which is really a poor reflection on the entire facility - this was addressed with management. Staff could be friendlier and more forthcoming (but probably a personal issue, as sometimes they are too "in your face"). I was placed in the second block and not the main hotel, which has separate access and a shocking access through the basement from the main hotel with absolutely no directions and taking clients through back of house operations - again, I would suggest a different rate or at least option to select main hotel or second hotel. Lastly - no designated smoking area or ash trays outside second block so everyone disposes of their butts at the entrance which makes it look even grubbier. Really not trying to bemoan the hotel - I had a great stay and would use them again - just a few subtle pointers where I feel they could do better.

The location of the hotel . The pleasent staff at the reception of the main building but not at the reception of the anexe I want to thank miss Vailma at the main reception for her help she offeredto to me and to my family during our stay at the hotel..

The breakfast must be included with the rooms in the preis

Location & modern

price not included breakfast I expect for this amount breakfast to be included.

I like the location! It is why I have stayed at the hotel repeatedly.

I would like more personal attention as a repeat client.

There were no doormen at night and as a single lady staying arriving at the hotel at 22.00 there were many undesirables around the entrance, which were not being monitored because of lack of doorman

Nice staff, great location, comfortable room

bathroom was not maintained well

i v been at this hotel 15th May 20125. Super point for London.Everythings were great for me ,i didnt taste hotels foods

The location

Location

The Lobby, Location and Image.

The room size was small

Great location, impressive foyer & good (if a little noisey with pointlessly loud music) bar.

Fixtures & fittings in the room were very tired looking (inc threadbare carpet) & on the whole quite basic (service station hotel basic) for the price. If I hadn't arrived quite so late on the first night I would've asked to swap rooms.

The main reason that made me choose this hotel was its nice location. It lies on the Oxford street , just next to the Marble Arch underground station. Its price was not too expensive.

The hotel room was small and deigned like a room at the roof of a house.

Very convinient location for shopping. For turism, I would rather pick an hotel near trafalar square.

The show door doesnt't close very well, leaking water in all the bathroom. Internet in hotel is really expensive. In one day I tryed to get an 24hrs internet access card and they didn't have any available.