The Cumberland - A Guoman Hotel

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Park Hyde Park 1.0 km
Popular area Covent Garden 2.5 km Piccadilly Circus 1.7 km
Shopping Area Oxford Street 1.0 km Camden Market 3.1 km
Stadium or Arena Stamford Bridge 4.2 km
Theatre Royal Albert Hall 1.9 km
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Airport London City (LCY) 14.8 km Heathrow (LHR) 21.3 km Gatwick (LGW) 40.8 km

The Cumberland - A Guoman Hotel

Great Cumberland Place, W1A 4RF London (Show map)

Overview and availability
Photos
Guest reviews

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Score from 256 reviews

6.8

The Cumberland is London's newest world-class hotel. Everything we've done is designed to make you feel inspired, contented, relaxed, impressed and well looked after.

A place where breathtaking style, design, exceptional comfort and personal service combine to form a truly unique and intimate experience. The Cumberland experience begins the moment you enter the lobby. A large, open space, more gallery than hotel reception, creates an immediate sense of expectancy, possibilities and excitement.

Rooms: 1019. Hotel Chain: Thistle.

Availability

When would you like to stay?

Please enter the dates of your stay to check availability

Check-in date

Check-out date

Hotel Facilities

General

Restaurant, Bar, 24-Hour Front Desk, Safety Deposit Box, Luggage Storage.

Activities

Fitness Centre.

Services

Meeting/Banquet Facilities, Dry Cleaning, Fax/Photocopying.

Internet

Wireless internet is available in public areas and costs GBP 5.99 per hour.

Guest Parking

No parking available.

Hotel Policies

These are general hotel policies. As they may vary per room type; please also check the room description.

Check-In

14:00 - 24/24 hours

Check-Out

07:00 - 12:00 hours

Cancellation

If cancelled up to 1 day before the date of arrival, no fee will be charged.

If cancelled later or in case of no-show, the first night will be charged.

Children and extra beds

All children under 12 years stay free of charge when using existing bedding.

All children under 2 years stay free of charge for cots.

All older children or adults are charged GBP 30.00 per night and person for extra beds.

Maximum capacity of extra beds/babycots in a room is 3.

Extra beds and baby cots are upon request and need to be confirmed by the hotel.

Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.

Pets

Pets are not allowed.

Accepted credit cards

American Express, Visa, Euro/Mastercard, Diners Club, Maestro, Switch

The hotel reserves the right to pre-authorise credit cards prior to arrival.

Important information

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel

Terms & Conditions

Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our terms and conditions.

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Overview and availability
Photos
Guest reviews

Click thumbnail to see larger photo. Or show description of this hotel

Area photos

Top

Overview and availability
Photos
Guest reviews

The guest reviews are submitted by our customers after their stay at The Cumberland - A Guoman Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.

Total

6.8

Based on 256 reviews

Staff	7.1
Services	6.8
Clean	7.3
Comfort	7
Value for money	6

Show scores of:

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews

Previous page Next page Showing 1 - 25 (Total 256)

Nahedh
With friends
salwa a5 str7 bld35, Kuwait
October 8, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

7.5

Anonymous
Solo traveller
United Kingdom
October 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

I feel that breakfast should always be included in the price, especially when staying in a single room...which is already expensive compared to double room. I should have really stayed in double room, price difference was so small...

8.5

Maria
With friends
lecce, Italy
October 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

orrible service, waiting long time to check in and out,

rooms are nice but i had to ask to change mine at the beginning because they gave me a room for disable people

4.5

Asher
Solo traveller
Givat Shmuel, Israel
October 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Mohammed
Mature couple
aldasmah, Kuwait
October 5, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Resturant staff

7.5

Mikir
Young couple
London, United Kingdom
October 4, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Had to change room 2 times and told them we would go elsewhere before they gave us an acceptable room

Anonymous
Solo traveller
Israel
October 4, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

location

Anonymous
Young couple
United Kingdom
October 2, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

the standard of the room was very high

the fact that i couldnt get into the room before 6 at night

Carol
Solo traveller
St Laurent, Canada
September 30, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Location, close to shopping area

7.5

Pastorel
Family with older children
Otopeni, Romania
September 29, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

location

8.5

Nancy
With friends
Blackrock, Ireland
September 23, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Location and comfort

Lighting in Bedroom and bathroom

Ikraam
Solo traveller
nottingham, United Kingdom
September 22, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

I was given the key shown my room and I was left alone. Very quiet and a great get away place brillent and stright foward

The systems was down and I was turnd away to rejoin an hour later.

7.5

Anonymous
Mature couple
Spain
September 21, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Location only

Internet very expensive,some of the staff do not understand english and if they do ,not very well.This is the UK??check in slow and service very slow.lobby huge but no where to sit and conduct private discussions.people are crammed in small corner making the lobby very noisy due to lack of furniture.

C
Mature couple
Swansea, United Kingdom
September 21, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Helpful staff, spacious rooms and lobby. Only stayed one night.

Majed
Solo traveller
hull, United Kingdom
September 19, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

very expensive

Anonymous
With friends
United Kingdom
September 18, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

6.5

Anonymous
With friends
Kuwait
September 18, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

5.5

Mariano
Family with young children
santander, Spain
September 17, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

the modern ambient and comfortability

Damien
Group
Crumlin, United Kingdom
September 17, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Lovely hotel and staff were very attentive

Kua bar was very expensive. Eg 3 bowels of fries, a diet coke, white wine sprtizer and 2 carlsberg and a bottle of magners was over 40 pounds. I thought this was a bit much.

Anonymous
Solo traveller
United Kingdom
September 15, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

large room but only got this cos opted fro upgrade

Had to stay in block outside the main hotel

5.7

David
Solo traveller
Wrexham, United Kingdom
September 12, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

no view, window did not open, noisey air con, expensive breakfast

6.5

Jasim
Young couple
KHORFAKKAN, United Arab Emirates
September 9, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

location

rome size, noise

7.5

Shirley
Mature couple
Northampton, United Kingdom
September 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Modernised at the expense of character and comfort. No bath in room.Metal tea cups are totally impractical!!

Omar
With friends
edinburgh, United Kingdom
September 5, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

6.5

John
Mature couple
Derby, United Kingdom
September 2, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Search Hotels

Destination

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Map

Map

hotel

Attraction

Business Area

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Landmark

Museum

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Popular area

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Stadium or Arena

Theatre

Train Station

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The Cumberland - A Guoman Hotel

Score from 256 reviews

Availability

When would you like to stay?

Check-in date

Check-out date

Hotel Facilities

General

Activities

Services

Internet

Guest Parking

Hotel Policies

Check-In

Check-Out

Cancellation

Children and extra beds

Pets

Accepted credit cards

Important information

Terms & Conditions

Area photos

Individual guest reviews