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Great Cumberland Place, Westminster, London, W1H 7DL, United Kingdom – Show map – Subway access
Excellent location – rated 9.4/10! (score from 3321 reviews)
Rated by guests after their stay at The Cumberland - A Guoman Hotel.
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3321 verified reviews
They speak your language!
The Cumberland - A Guoman Hotel's staff speaks: Turkish, Filipino, Portuguese, Polish, Italian, French, Spanish, English, German, Arabic
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Fitness Center, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, 24-Hour Front Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private)
Turkish, Filipino, Portuguese, Polish, Italian, French, Spanish, English, German, Arabic
From 3:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge in a crib.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 3321 reviews
Value for money
Show reviews from:
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Within a 5 minute walk of Hyde Park, Oxford Street’s shops and Marble Arch Underground Station, this 5-star hotel features a modern bar and an on-site spa.
Score from 1218 reviews Excellent
Location was excellent
The room. As said before, this is more of a 3 star hotel than a 4 star. The room was very small and the color of the walls was just terrible. Please just paint them white
Very clean, comfortable rooms and beds. Super location!!
The room was very noisy at night but that's the only downside and wholly due to the excellent location.
The hotel is centrally located and at the heart of shopping
Very comfy bed
Gloomy room with no view overlooking other rooms
it was very near where I wanted to be, Oxford Street just around the corner. Excellent for shopping opportunities.
Wi-Fi didn't get any, no mirror at the dressing table.
Someone in a near by room was smoking which we could smell. The room was supposed to be non smoking and we could smell the cigarette smoke strongly. Took 30 minutes to check in as reception could not find our booking. Receipt from a previous occupier of the room still on shelf by wardrobe.
unique location and friendly staff
the reception software is bad the staff will take too much time finding your payment status and if you extend your visit the system will lock your key, check you out, then check you in again and staff suffered helping me with this
The room was not ready at 3 p.m. And that is not the first time..... Very expensive breakfast. Very noisy hotel.
I was received at the reception with a nice welcome and they resolved my booking issue in a professional manner
You cant sleep , you can hear noise of people from out side the room
Value for money
I was in an executive room (0101) which was fabulous, although the TV reception was not very good considering the quality of the rest of the room. There was lots of space, lots of hot water and a very comfortable bed.
The facilities, or should I say lack of in the bar/restaurant meant we walked round the corner and ate in the Thistle Hotel's restaurant every evening. In our opinion - 4 businessmen who booked 4 rooms with you - the Brassierie really lets down the hotel. No comfortable chairs and too noisy.
A bit location but not the best and not in the middle of the shopping
Old bed. Old TV. Old toilet. Old towel. Poor staff. Dirty beds and carpet Rooms are small
Attention to detail
The most thing I like about this hotel was its location..
Wifi was terrible!!
Everything was within easy reach ,great shopping location,relaxing Hyde Park nearby.
Nothing stands out.
Location & design of the hotel
The helpfulness of the concierge desk. They charged my I phone as I forgot to take my lead with me and took our cases . Very efficient. Loved the pillows and the tea / coffee facilities in the room. Why was there an apple under the glass in the side table of room 8092.
My booking on line was supposed to be prepaid. When checking in it was discovered that my account was not debited and a higher charge was on the booking . It took 45 mins to sort it it and three different staff. It was sorted thankfully at quoted price on the internet.
Friendly and very helpfull staff, kettle in the room, quite good free wifi everywhere in the hotel, quite good mattress and pillows, perfect location.
It's rather a very good 3 stars hotel than a 4 stars one, but the price (November 2014) compensates this deficiency.
Location, Free Wifi
Bleak, depressive atmosphere. This hotel is just the opposite of warm and cosy - you just don't want to get back there in the night. All the amenities worked fine, bed was ok, and so on. But I will never stay there again.
Location Clean & Tidy Friendly Staff
Price of a drink !!!
Very helpful reception and concierge staff. Nice quiet rooms in the annexe.
chaotic organisation in the bar lounge ...waited so long for drinks and they lost the order . It didn't seem to be the fault of the staff - just the process they were trying to use ,
Location location location
Entrance hall bit too vast which made the hotel feel a little impersonal. Bit expensive for what you got, but then it is right opposite marble arch and end of oxford street.
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