The Cumberland - A Guoman Hotel

Kort vei til shopping og undergrunn.

Hotellet var modernisert for 5 år siden. Det var kaldt og trist, grusomt, Bare grønt glass over alt. Nitrist moderne hall. Jeg har bodd en gang før på Cumberland for mange år siden. Da var det et koselig hotell. Jeg pleier å bruke Thistle Marbel Arch, men ville prøve Cumberland denne gang. Aldri mer. Personalet var hyggelig og hjelpsommme og vi forsto at de var ikke så veldig begeistret de heller.

Det er ikke mulig å forbedre helhetsinntrykket uten å bygge om.

Det er et hotell med meget sentral beliggenhet når det gjelder å rekke de fleste severdigheter og opplevelser i London. Hotellet i seg selv sto fram som et godt hotel å bo på. Rent og pent rom og svært lite ubehag av bystøy om nettene.

De var meget vennlige og behjelplige med alt. For eks. skaffet de biletter til Royal Albert Hall på kort varsel.

Litt mer behagelige sittemuligheter i reseosjonen.

Topp beliggenhet, bra standard til å være London i forhold til det vi betalte

Aircondition virket ikke, skulle få den reparert men ingenting skjedde de tre dagene vi var der. Ingen dørkarm rundt glassdør til badet, åpen glipe rundt døren falt ikke i smak hos alle i familien..

Sentral beliggenhet - lett å finne. Ingen trafikkstøy. Kort vei til undergrunn. Ingen kø ved inn/utsjekking. Stort, luftig og "fancy" resepsjonsområde.

Litt kaldt på badet. Ingen varmekabler (?)

Location. Spacious room, large comfortable beds

You need amazingly long arms if you don't want to get soaked in freezing water every time you take a shower (!!)

Location was good. Nice with coffee and tea facilities in the room.

The single room was very small. The noise from the ventilation systems in the court yard made it necessary to sleep with ear plugs. I even had a change of rooms, but it still sounded like sleeping in the engine room of a large ship.

The front desk staff, M, that checked us in secured a connected room even though the hotel was running close to 100% occupancy. He was very friendly and helpful too.

The concierge was most helpful with finding theatre tickets for us.

Check out time was at noon,however both myself and my friend were unable to get into our rooms when returning from a walk after 11 oclock. Cleaners were inside my room and although my friends room was empty she could not gain access with her key and had to wait for security I explained to the cleaner that I needed to use my room she continued to clean and I was unable to use the facilities. When reporting this problem to the reception staff I felt that they were not really bothered and for this reason I would not stay at the hotel again.

I liked the location, the proximity to underground station and the hotel lobby. I also liked the room furniture and the bedding.

During check in I asked for internet and they told me it is about 15 pounds per day. Then the receptionist told that with 25 pounds I can have an upgrade with view on Hide Park that includes free internet. So for 10 pounds more I could have the Parks view. The room that they gave us had a small window facing a building opposite and from the very side of the window you could see a "slice" of hide park. I went down to the reception and complaint and they gave me another room on the 8th (8089) with the same view as before that I accepted cause it was 11.00 pm and run out of energy. The room was a smoking room, I had asked for a non smoking. The heating was not working, I complaint about it and for 4 days it was never fixed.

Good service, good breakfast, good location, clean, friendly staff, excellent elevators

did not like the lobby so much too much like coming to an airport