The Cumberland - A Guoman Hotel

the bar was very nice and relaxed

The staff on the reception desk were friendly and genuinely were interested in making your stay as comfortable as possible

The television did not work and there are no instructions on how to put on the the TV

at check in there was some difficulty in finding my booking which i felt but not certein that it was the reception clerk who may may be a biginner ..this did not happen on my check in a week earlier..

easy, nice hotel, great location.

very sow room service, shower not nice because you get cold water all over yu when going into it

Location

Nice hotel, very fancy reception area so you expect the same from the rooms but you find yourself to be a disappointed. Having said that the rooms are more than adequate and very comfy. Don't drink in the hotel bar unless you have re-mortgaged your house, loads of places near by for drinks. Book in advance for a good rate and this hotel is worth it.

Welcoming staff, good organisation of luggage etc and excellent location for theatres and West end shopping. Also interesting foyer with the various pieces of artwork and installations even though I didn't quite understand them

Although it was evident that a lot had gone into the design of our room and bathroom, it actually didn't work. Glass door of bathroom with gaps was no good for a romantic weekend. Nowhere to put soap near basin. Impossible to reach and turn on shower without standing under freezing water first before getting to hot water. No bedside table on one side of bed and not a single well-lit mirror that I could get near for making up

Location is excellent - good concierge, cleanliness

Rooms are small but clean

The location for central London is second to none. With Oxford St on the doorstep, it is perfect for the weekend shopper. Close to all amenities, including tube and Hyde Park makes it easy to get to and an excellent choice for both families and business travellers,

We booked a travel cot for our 5 month old daughter, however could not use it because the matress was so worn and lumpy. She slept in our bed instead. It would not put me off staying there again however, the bed was more than big enough for the 3 of us.

Nothing particulalry. Room supposed to be deluxe but was very basic. Hotel lobby uninviting, plain and lacking any warmth disappointed ++

The very helpful doorman

The room was terrible.It was supposed to be a double but I would only rate it single.Yes it had a double bed but the room was so small the bed was up against the wall.As my wife and I are both in our sixties we sometimes have to use the bathroom in the middle of the night which meant the person on the outside of the bed had to be wakened so as the other one could get out.We should have complained at the time but we are the type of people that dont like to complain.The room was also very noisy we where on the 5th floor at the back and the noise from the air conditioning units where down below us the lack of double glazing meant that we could hear the noise all night long

Everything I needed was available, the hotel is central and I slept well!

At arriving at the Hotel the booking details was different from what I had. We were 2 paries travelling at different times .Person B was on the first day's booking and only arrived the next day. To try and explain this to the receptionist was virtually impossible due to a language barrier. I wanted to extend my stay for one day in the same room, only to be told that I have to check out the next day and book in again. One does not appreciate ineptness of this kind after being on a plane for 11 hours.

Fantasic Hotel